Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly service and assist customers at our vibrant Leisure Centre.
- Company: Join Legacy Leisure, a not-for-profit committed to community well-being.
- Benefits: Gain valuable experience, develop skills, and work in a fun environment.
- Why this job: Be the first smile customers see and make their day better!
- Qualifications: GCSE Maths and English Grade C or above; RSA level 1 preferred.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
The predicted salary is between 20000 - 30000 £ per year.
The Receptionist has a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs.
Primary objectives for the Receptionist will be:
- To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service.
- To create a favourable first impression of the Leisure Centre.
- To have a good range of knowledge regarding the Leisure Centre.
The Receptionist will focus day to day on the following tasks:
- To work individually or as part of a team to ensure that customers' needs are understood and met.
- To ensure a warm, friendly and professional service with high standards of customer care at all times in order to generate customer loyalty.
- To assist the customers with their booking requirements and receive payments for use of the centre's facilities.
- To answer telephone calls efficiently and effectively within the company standards.
- To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues.
- To be able to control customers entering the Leisure Centre, issuing receipts where required.
- To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management.
- To follow the financial procedures with regards to cash handling and reconciliation of monies.
- To operate the communication systems at the Leisure Centre, such as public address system & telephones.
- To communicate messages effectively to the rest of the leisure centre team.
- To follow the procedures for new gym memberships and swimming lesson courses.
- To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.
- To promote and control items for resale and hire.
- To deal with customer complaints or comments as per the company procedures.
- To keep reception clean, tidy and a pleasant environment in which to work.
- To undertake any other duties as may be required to assist in the running of the Centre.
Qualifications:
- Should hold GCSE Maths and English Grade C or above, or a similar qualification.
- Should hold a minimum of RSA level 1.
Personal characteristics:
- Will have excellent interpersonal skills and a friendly disposition.
- Will be able to operate tills and be competent in a variety of computer programmes.
- Strong interpersonal and customer facing skills.
- Will be able to maintain a high level of confidentiality.
- Will be able to demonstrate good organisational skills.
- Will be able to communicate effectively with customers, clients and staff.
- Will be able to demonstrate clear identification with all customer requirements.
Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
Receptionist in Kidlington employer: Legacy Leisure
Contact Detail:
Legacy Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Kidlington
✨Tip Number 1
Get to know the Leisure Centre inside out! Familiarise yourself with all the facilities, services, and any special events. This way, when you chat with customers, you can provide them with top-notch info and make a great first impression.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios, from answering calls to dealing with complaints. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Show off your personality! When you apply through our website, let your friendly disposition and enthusiasm for the role come through in your interactions. Remember, they’re looking for someone who can create a warm atmosphere!
✨Tip Number 4
Be proactive! If you get the chance, visit the Leisure Centre before your interview. Chat with staff, observe how things run, and gather insights that you can mention during your interview to show your genuine interest.
We think you need these skills to ace Receptionist in Kidlington
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and approachable nature shine through. We want to see your personality, so don’t be afraid to be a bit informal while still keeping it professional!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the specific tasks mentioned in the job description. We love seeing how you can contribute to creating that warm and welcoming atmosphere at our Leisure Centre.
Highlight Customer Service Skills: Since customer care is key for us, emphasise any previous experience you have in providing excellent service. Share examples of how you've handled customer queries or complaints effectively – we want to know how you can help us keep our customers happy!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Legacy Leisure
✨Know the Leisure Centre Inside Out
Before your interview, make sure you familiarise yourself with the Leisure Centre's facilities, services, and any recent news or events. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Receptionist, you'll be the first point of contact for customers. Practice demonstrating your excellent interpersonal skills during the interview. Use examples from past experiences where you've provided outstanding customer service or resolved complaints effectively.
✨Be Ready to Handle Scenarios
Prepare for situational questions that may arise during the interview. Think about how you would handle specific scenarios, such as dealing with an unhappy customer or managing multiple tasks at once. This will showcase your problem-solving abilities and organisational skills.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. A friendly smile and positive attitude can go a long way in making a great impression on your potential employers.
