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- Tasks: Lead a dynamic team, ensuring top-notch customer care and safety at our leisure centre.
- Company: Join Legacy Leisure, a not-for-profit dedicated to enriching local communities through leisure activities.
- Benefits: Enjoy flexible shifts, training opportunities, and a chance to grow in the leisure management field.
- Why this job: Make a real impact while developing your career in a vibrant and supportive environment.
- Qualifications: Ideal candidates should have a qualification in Leisure Management or related fields and an NPLQ.
- Other info: This role requires a DBS check due to its regulated nature.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT US
Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
JOB DESCRIPTION
The Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the post holder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary objectives for the Duty Manager will be:
- To ensure the highest possible standards of health and safety and customer care within the Centre.
- To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
- To assume shift management responsibility for the Centre to maximise the total performance of the Centre and maintain the highest standards of customer care.
The Duty Manager will focus day to day on the following tasks:
- To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes.
- To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.
- To be available to work poolside on a regular shift or as and when required to ensure the delivery of the Centre programme.
- To ensure all Health and Safety procedures and responsibilities are carried out at all times.
- To deputise for the Contract Manager/Centre Manager as requested.
- To assist the Contract Manager/Centre Manager in providing appropriate staff training and development.
- To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
- To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.
- To identify and assess the feasibility of new activities which the Centre could provide.
- To ensure all staff are kept informed of the Centre's activities and special events.
- To achieve maximum levels of participation in all courses and activities.
- Monitoring cost effectiveness and highlighting and rectifying areas of low performance.
- To produce performance records, statistics, targets and reports for programming and associated activities.
- To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
- To ensure sufficient staff are available for the safe, high quality functioning of the Centre.
- To assist in the management of the Centre's quality assurance systems and procedures.
- To coach and teach as required and generally assist with the running of events.
- To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.
- To undertake any regulatory requirements.
- To be responsible and accountable for cash handling as required.
- To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.
THE CANDIDATE
Qualifications, Knowledge and Skills
It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject. The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise. To hold a current NPLQ (National Pool Lifeguard Qualification) and Pool Plant Operators.
Personal
Among the personal characteristics sought the applicant:
- Will be able to gain acceptance and respect from clients and the teams involved.
- Will be able to build strong relationships with customers, clients and employees.
- Will be able to communicate at different levels of the organisation, both listen and direct.
- Will be able to meet the demands of the role by working additional hours when required.
- Will be able to demonstrate clear identification with all customer requirements.
- Will be able to maintain and be committed to good employee relations and deliver quality training.
- Will be able to perform recreation assistant duties when required.
DBS
The position of Duty Manager is classed as a regulated post and therefore requires a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it will be necessary for the post holder to be submitted for a DBS check.
Duty Manager - Spiceball employer: Legacy Leisure
Contact Detail:
Legacy Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Spiceball
✨Tip Number 1
Familiarise yourself with the specific health and safety standards relevant to leisure centres. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to maintaining high standards in customer care.
✨Tip Number 2
Network with current or former employees of Legacy Leisure or similar organisations. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience where you've managed teams or projects. This is crucial for the Duty Manager role, as you'll need to lead staff effectively and ensure smooth operations.
✨Tip Number 4
Prepare to discuss innovative ideas for leisure programmes that could enhance customer engagement at the Centre. Being proactive about potential improvements can set you apart from other candidates.
We think you need these skills to ace Duty Manager - Spiceball
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leisure management or related fields. Emphasise any qualifications, such as the NPLQ or Pool Plant Operators, and showcase your ability to manage customer relations effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for leisure management and your understanding of the role. Mention specific examples of how you've ensured health and safety standards in previous positions and how you can contribute to the Centre's success.
Showcase Your Skills: In your application, clearly outline your skills in communication, team building, and customer service. Provide examples of how you've developed innovative programmes or improved participation in activities at previous jobs.
Highlight Your Commitment: Demonstrate your commitment to staff training and development in your application. Discuss any experience you have in coaching or mentoring others, as well as your willingness to work additional hours when required.
How to prepare for a job interview at Legacy Leisure
✨Show Your Passion for Leisure Management
Make sure to express your enthusiasm for the leisure industry and how it aligns with your career goals. Discuss any relevant experiences or projects that demonstrate your commitment to providing high-quality services and customer care.
✨Highlight Your Health and Safety Knowledge
Given the importance of health and safety in this role, be prepared to discuss your understanding of relevant procedures and regulations. Share examples of how you've implemented safety measures in previous roles or how you would ensure compliance in this position.
✨Demonstrate Strong Communication Skills
As a Duty Manager, you'll need to communicate effectively with staff and customers alike. Prepare to showcase your ability to build relationships and manage teams. Consider sharing specific instances where your communication skills led to positive outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you articulate your thought process during the interview.
