Sales Manager - Kidlington, Oxfordshire

ABOUT US

Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.

JOB DESCRIPTION

The Sales Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.

Primary objectives for the Sales and Fitness Manager will be:

• To ensure all Health & Safety procedures and responsibilities are carried out at all times.
• To promote excellence of customer services and motivate people to enjoy exercise through good communications and selling skills.
• To take responsibility for all aspects of the daily operation of the gym facilities.
• To ensure the development and growth of the expressions membership base.
• To ensure the successful implementation and operation of the Activity for Health Scheme.

The Sales Manager will focus day to day on the following tasks:

• To work on a shift rota system to undertake the daily operation of the facilities.
• To be aware of all Health and Safety issues within the Centre.
• To ensure that the financial objectives of the gym are achieved and the appropriate financial systems and procedures are implemented.
• To achieve maximum levels of participation in all courses and activities.
• Monitoring cost effectiveness and highlighting and rectifying areas of low performance.
• To produce monthly performance records, statistics, targets and reports.
• To identify and assess the feasibility of new activities which the Centre could provide.
• To ensure all staff are kept informed of the Centre's activities and special events.
• To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
• To ensure sufficient staff are available for the safe, high quality functioning of the fitness suite.
• To identify, develop and deliver appropriate staff training and development.
• To ensure all facilities are presented to the highest levels of cleanliness and comfort.
• To undertake maintenance work as required and to coordinate and facilitate maintenance works.
• To make sure all equipment and facilities are safe and secure at all times.
• To undertake inductions and workouts.
• To act as a relief Duty Manager for the Centre's Management Team on a shift rota system, during opening hours of the Centre.
• To assist in the management of the Centre's quality assurance systems and procedures.
• To undertake any other duties as may be required by the Centre Manager to ensure that the business objectives of the Centre are achieved.
• Act as Duty Manager ensuring that the centre is fully staffed at all times and that a safe and efficient service is provided for the public.

THE CANDIDATE

Qualifications

As the successful candidate you must be flexible, reliable, and enjoy working as part of a team. You will need to be willing to work variable hours, including some evenings and weekends.

Personal

Among the personal characteristics sought the applicant:

• Must be able to gain acceptance and respect from clients and the teams involved.
• Must be able to build strong relationships with customers, clients and employees.
• Must be able to communicate at different levels of the organisation, both listen and direct.
• Must be able to meet the demands of the role by working additional hours when required.
• Must be able to demonstrate clear identification with all customer requirements.
• Must be able to maintain and, be committed to good employee relations and deliver quality training.
• Must be able to perform reception duties where required.
• Must be able to work from various locations as and when required.

DBS

Some positions may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not hold already hold a DBS Disclosure, it will be necessary for the postholder to be submitted for a DBS check.

CONDITIONS OF EMPLOYMENT

• Title: Sales Manager
• Reporting to: Centre Manager
• Grade: Junior Manager
• Annual Leave: 28 days' paid annual leave per year
• Pension: NEST Auto Enrolment after 3 months service
• Notice Period: 1 Month