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- Tasks: Lead the Front of House team, ensuring excellent customer service and achieving sales targets.
- Company: Join Legacy Leisure, a not-for-profit committed to enriching local communities through leisure activities.
- Benefits: Enjoy a competitive salary, free gym membership, discounts, and career progression opportunities.
- Why this job: Be part of a growing company that values staff development and community impact.
- Qualifications: Must have at least one year in sales or marketing; passion and teamwork are essential.
- Other info: Welsh language skills are a plus but not required; flexible hours available.
The predicted salary is between 23000 - 30000 £ per year.
Penarth Leisure Centre
Salary £27,000 with an OTE of £30,000
About Us
Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
Job Description
The FOH Manager is a key position in Penarth Leisure Centre and will report directly to the Centre Manager. Carrying out continuous customer and staff relations services, the post provides a genuinely rewarding experience and a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies in the UK.
Primary objectives for the FOH Manager will be:
- To promote excellent customer service and drive standards.
- To contribute to the growth of the Fitness membership base by hitting Sales Targets.
- To work closely with our central marketing team and ensure all centre marketing promotion is clear, simple and up to date maximising any local opportunities or partnerships.
- To support the Centre manager in achieving the budget.
The FOH Manager will focus day to day on the following tasks:
- To manage the Front of House/Sales team. Areas of responsibility would include recruitment, welfare, rota management, payroll, training and development of the team.
- To ensure we keep staff and customer safe at all times.
- To ensure that the financial objectives of the department are achieved and the appropriate financial systems and procedures are followed.
- To manage the fitness membership sales performance daily and ensure the team deliver.
- To lead on the marketing at site for all central marketing campaigns.
- To manage & increase social media engagement through all relevant platforms.
- To ensure the retail area is well managed and commercially successful.
- To ensure the website is kept updated and accurate at all times.
- To manage the Sales team with forward planning for all lead generation and outreach activities.
- To ensure that the Sales team and themselves are delivering the centres KPIs/MPCs in order to work towards achieving monthly sales targets.
- To ensure sufficient staff are available for the safe, high quality functioning of the Front of house area.
- To identify, develop and deliver appropriate staff training and development.
- To guide, care for and assist all site users.
- To ensure all facilities are presented to the highest levels of cleanliness and comfort.
The Candidate
Qualifications
The successful candidate must be flexible, reliable, and enjoy working as part of a team. We are looking for passion and a willingness to drive the business and hit targets; we can train everything else! At least one year experience in a sales or marketing role would be required. Ability to speak Welsh would be desirable, however not essential.
What can Legacy Leisure offer you?
- Competitive salary, generous annual leave.
- Free gym membership for you and a nominated person.
- Employee health cash plan.
- Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending.
- Cycle to Work scheme.
- Pension Scheme.
- Company sick pay.
- Career progression.
- Training and development.
Legacy Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people. We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.
If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
Front of House Manager - Penarth, The Vale of Glamorgan employer: Legacy Leisure Ltd
Contact Detail:
Legacy Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager - Penarth, The Vale of Glamorgan
✨Tip Number 1
Familiarise yourself with Legacy Leisure's mission and values. Understanding their commitment to community and customer service will help you align your approach during interviews and discussions, showcasing that you're a great fit for their culture.
✨Tip Number 2
Highlight your experience in sales and marketing, especially if you've worked in a leisure or customer-focused environment. Be ready to discuss specific examples of how you've driven sales or improved customer satisfaction in previous roles.
✨Tip Number 3
Prepare to demonstrate your leadership skills. As a Front of House Manager, you'll be managing a team, so think of instances where you've successfully led a group, resolved conflicts, or motivated others to achieve targets.
✨Tip Number 4
Engage with Legacy Leisure's social media platforms before your interview. This will not only give you insights into their current marketing strategies but also provide you with talking points to show your enthusiasm for the role and the company.
We think you need these skills to ace Front of House Manager - Penarth, The Vale of Glamorgan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or marketing, as well as any leadership roles you've held. Emphasise your ability to drive customer service standards and achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the leisure industry. Mention specific examples of how you've successfully managed teams or contributed to sales growth in previous positions.
Showcase Your Teamwork Skills: Since the role requires working closely with a team, include examples of how you've collaborated effectively in past roles. Highlight your flexibility and reliability as key attributes.
Highlight Relevant Qualifications: If you have any qualifications related to leisure management, sales, or customer service, be sure to mention them. Even if you don't have formal qualifications, relevant experience can be just as valuable.
How to prepare for a job interview at Legacy Leisure Ltd
✨Show Your Passion for Customer Service
As a Front of House Manager, your role revolves around delivering excellent customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, demonstrating your commitment to creating a positive experience.
✨Highlight Your Sales Experience
Since the position involves driving sales and achieving targets, make sure to discuss your previous sales or marketing experience. Share specific achievements, such as meeting sales goals or successfully promoting a product or service.
✨Demonstrate Team Leadership Skills
The role requires managing a team, so be ready to talk about your leadership style. Discuss how you motivate and develop team members, and provide examples of how you've handled challenges within a team setting.
✨Familiarise Yourself with the Company
Research Legacy Leisure and understand their mission and values. Being knowledgeable about the company will show your genuine interest in the role and help you align your answers with their objectives during the interview.
