Leep Utilities is seeking a Customer Service Leader to guide a team of Customer Service Specialists across Manchester in a hybrid setup. You will drive exceptional customer experiences, ensure regulatory compliance and performance against targets, and partner with the Water Customer Operations leadership to implement improvements.
You will coach, schedule, and develop your team, while collaborating with the Continuous Improvement group to identify pain points and increase customer satisfaction.
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Hybrid Customer Service Leader | Coach & CX Champion in Stretford employer: Leep Utilities
Leep Utilities is an excellent employer that prioritises employee growth and development, offering a supportive work culture where collaboration with Finance, Operations, and external stakeholders is encouraged. With hybrid working options in Salford, employees benefit from a flexible environment that promotes work-life balance while contributing to meaningful projects in revenue protection across essential utilities.
