At a Glance
- Tasks: Manage debt recovery processes and support customers in vulnerable situations.
- Company: Leep Utilities, shaping sustainable infrastructure across the UK.
- Benefits: Competitive salary, birthday off, annual bonus, and professional development opportunities.
- Other info: Hybrid work model with excellent career growth and supportive culture.
- Why this job: Join a collaborative team making a real difference in people's lives.
- Qualifications: Experience in debt collection or credit control, with strong customer service skills.
The predicted salary is between 27500 - 27500 £ per year.
At Leep Utilities, we're not just providing essential services like water, electricity and heat. We’re shaping the future of sustainable infrastructure across the UK. We work with leading developers to provide sustainable and quality utility services to our partnered communities, playing a key role in innovative projects that are transforming the way people live and work.
The Opportunity
We’re looking for a Debt Specialist to join our Debt team and support the delivery of fair, compliant and effective debt recovery outcomes. This is a varied role where you’ll manage specialist collections activity across insolvency, Breathing Space, Mental Health Crisis Breathing Space and Debt Collection Agency processes, ensuring customer accounts are handled accurately, responsibly and in line with company policies, regulatory requirements and industry best practice. You’ll work closely with the wider Debt team and external partners to resolve complex queries, support customers in vulnerable circumstances, improve account accuracy and contribute to better collections performance, customer outcomes and operational efficiency.
Key Responsibilities
- Managing insolvency, Breathing Space and Mental Health Crisis Breathing Space cases end-to-end.
- Resolving DCA queries, complex customer account issues and customer complaints.
- Keeping customer accounts accurate through account cleansing, write-off administration and timely updates.
- Making outbound customer contact where needed to support resolution of outstanding balances.
- Analysing accounts and identifying opportunities to improve systems, processes and customer outcomes.
- Supporting quality assurance, performance tracking and visibility of DCA performance.
What success looks like
Success in this role means maintaining strong quality assurance standards, meeting insolvency and Breathing Space requirements, keeping customer accounts accurate and contributing practical improvements that support customer outcomes and debt recovery performance.
About You
You’ll have experience in a debt collection, credit control, recoveries or arrears management environment, with confidence managing customer accounts, resolving complex queries and maintaining accurate records. You’ll be comfortable working within established processes and service levels and experienced in supporting vulnerable customers and delivering fair customer outcomes. Experience with insolvency cases, Breathing Space, Mental Health Crisis Breathing Space, Debt Collection Agencies, quality assurance, performance monitoring or the utilities sector would be beneficial.
Your Development and Benefits
At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture. Our benefits include:
- Salary which aligns to your experience and skillset
- An additional day off to celebrate your birthday
- Annual discretionary bonus
- Company pension plan
- Health Cash plan through Westfield Health
- Option to purchase additional holiday days through our Holiday Buying Scheme
- Engagement committee with events throughout the year, including Christmas Party, Summer Party and individual team socials
- Paid professional memberships relevant to your role and access to professional development opportunities
Our Values
At the forefront of everything we do: Safety, Customer Promise, Accountability, Reliability, Respect, Flexibility.
Equal Opportunities
Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment.
Debt Specialist in Stretford employer: Leep Utilities
Leep Utilities is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive and collaborative work culture in Manchester. With a comprehensive benefits package including 25 days of paid holiday, professional development opportunities, and a focus on employee engagement, we ensure that our team members thrive both personally and professionally. Join us to be part of a forward-thinking company that values safety, accountability, and respect while providing a dynamic environment for project coordination.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Specialist in Stretford
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Leep Utilities. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Debt Specialist in Stretford
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Leep Utilities.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Leep Utilities's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Leep Utilities
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Leep Utilities.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Leep Utilities will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Leep Utilities employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
