Department: Customer Operations - Energy Billing Team
Reports to: Billing Team Lead
Location: Manchester / Hybrid
The Opportunity
We’re looking for someone who loves building great, lasting relationships with customers and stakeholders alike. The role requires an expert in producing clear, accurate and timely bills and the drive to manage their own customers with integrity.
Reporting to the Energy Billing Team Lead, this role is responsible for the end-to-end relationship management of several high-value commercial electricity, hot water, and heating accounts across our private site portfolio. You will also be accountable for the production of timely and accurate bills, query handling and supporting the wider Energy team within Customer Operations.
Key Responsibilities
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Ensure monthly private network bills are completed accurately and in a timely manner.
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End-to-end relationship management for key accounts, including site visits.
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Drive accurate correspondence production to ensure payments are received on time.
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Handle complex enquiries received from your customers regarding bill value, meter reads etc.
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Responsible for day-to-day administration to improve data sets within your portfolio.
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Understanding
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Customer Billing Specialist in Stretford employer: Leep Utilities
Leep Utilities is an excellent employer that prioritises employee growth and development, offering a supportive work culture where collaboration with Finance, Operations, and external stakeholders is encouraged. With hybrid working options in Salford, employees benefit from a flexible environment that promotes work-life balance while contributing to meaningful projects in revenue protection across essential utilities.
