At a Glance
- Tasks: Handle customer calls and digital interactions, ensuring top-notch service for water customers.
- Company: Leep Utilities, a dynamic company focused on customer satisfaction in Manchester.
- Benefits: Flexible part-time hours, competitive pay, and a supportive work environment.
- Other info: Fast-paced role with opportunities to learn and grow in customer service.
- Why this job: Join a team that values customer experience and make a difference in the community.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 32000 £ per year.
Leep Utilities in Manchester is seeking a Customer Service Representative for a fixed-term, part-time role of 17 hours per week. You will handle inbound and outbound calls and digital interactions for regulated water customers from onboarding to departure, delivering high-quality experiences. This fast-paced position reports to the Water Customer Service Leader and involves handling billing, moves, incidents, collections and complaints, while following defined guidelines to ensure compliance.
Water Customer Experience Specialist - Part-Time in Salford employer: Leep Utilities
Leep Utilities is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive and collaborative work culture in Manchester. With a comprehensive benefits package including 25 days of paid holiday, professional development opportunities, and a focus on employee engagement, we ensure that our team members thrive both personally and professionally. Join us to be part of a forward-thinking company that values safety, accountability, and respect while providing a dynamic environment for project coordination.
StudySmarter Expert Advice🤫
We think this is how you could land Water Customer Experience Specialist - Part-Time in Salford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Leep Utilities and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Leep Utilities and let us see your personality shine through!
We think you need these skills to ace Water Customer Experience Specialist - Part-Time in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Leep Utilities.
Get Familiar with Our Brand:Before applying, take some time to learn about Leep Utilities and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Leep Utilities
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Leep Utilities.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Leep Utilities will surely appreciate.
