Leep Utilities in Manchester is seeking a Quality and Training Manager to develop people and drive exceptional customer service. You will work with Team Leaders to ensure Customer Service Specialists have the skills and confidence to deliver outstanding experiences while upholding data integrity.
The role delivers induction and ongoing training across Customer Operations and Emergency Out-of-Hours teams, with coaching on the floor and the use of data to identify gaps and drive continuous
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Quality & Training Lead - Customer Operations (Hybrid) in Salford employer: Leep Utilities
Leep Utilities is an excellent employer that prioritises employee growth and development, offering a supportive work culture where collaboration with Finance, Operations, and external stakeholders is encouraged. With hybrid working options in Salford, employees benefit from a flexible environment that promotes work-life balance while contributing to meaningful projects in revenue protection across essential utilities.
