At a Glance
- Tasks: Support daily operations and manage key processes in a fast-paced environment.
- Company: Join Leep Utilities, a company focused on growth and collaboration.
- Benefits: Enjoy 25 days holiday, a bonus, and professional development opportunities.
- Other info: Hybrid role with excellent career growth potential.
- Why this job: Make a real impact while developing your skills in a dynamic team.
- Qualifications: Strong organisational skills and attention to detail are essential.
The predicted salary is between 26500 - 26500 £ per year.
Department: Business Operations Support
Reports to: Business Operations Support Manager
Salary: up to £26.5K DOE
Location: Manchester / Hybrid
The Opportunity
We’re looking for a proactive, detail-driven Operational Coordinator to join our team and play a key role in keeping everything running smoothly behind the scenes. In this varied and fast-paced role, you’ll support day-to-day operations by managing key industry processes and reporting, keeping data and systems up to date, and helping teams stay organised through effective mailbox and coordination support. If you enjoy working across teams, take pride in accuracy, and thrive in a role where no two days are the same, this is a great opportunity to make a real impact and grow your experience in a dynamic environment.
Key Responsibilities
- Identify and implement process improvements and efficiencies as required.
- Responsible for ensuring that all BOS activities align with UK SHE legislation, Leep's SHEQ policy and any regulatory license obligations.
- Ensure activities are carried out in accordance with the department’s Table of Accountability (ToA) and RACI matrix.
- Promptly escalate issues using the correct channels and ensure resolution or acknowledgment.
- Participate in business risk reviews and feed findings into the broader Operations risk register.
- Support the budget-setting process within the Operations Directorate, including forecasting for asset growth, legislative changes, staffing and training needs.
- Support the ad-hoc day-to-day business needs associated with safe, technically robust, regulatory, legislative and efficient operations.
Role Specific
- Support the electricity side of this multi-utility role by maintaining accurate MPAN records across internal and industry systems, ensuring information is kept up to date and in line with market requirements.
- Process and support electricity market activities, including actioning industry dataflows and handling new electrical meter registrations, updates and de-registrations through MPRS, Infinity and ECOES, with a focus on accuracy and timely completion.
- Carry out data cleanse activities across internal and industry systems to help ensure MPAN and metering records remain accurate, aligned and up to date, identifying discrepancies and supporting the correction of data where needed.
- Processing C2 plant enquiry requests for electric, water and heat networks.
- Processing CONS29 Drainage & Water Searches.
- Provide ad hoc support to the Operational Management Team as and when required.
- Monitoring of various mailboxes and distribution to the relevant department/s.
- Assist with the process of Points of Connection (POC) request within the Asset Management team.
- Support other functions within the Business Operations Support Team should the need arise in order to provide cover as and when required.
About You
- Excellent organisational skills.
- Exceptional knowledge of all Microsoft Office applications.
- Ability to communicate and display professionalism at all levels.
- Accuracy and attention to detail.
- Ability to adjust priorities if/when urgent matters arise.
We are looking for someone with strong administrative skills, excellent attention to detail and confidence working across multiple systems and processes. Previous experience with MPAN administration or electricity industry processes, including dataflows, registrations or market systems, would be highly beneficial. Experience in water or other utility areas would be an advantage, but this can be developed with training for the right candidate.
Your Development and Benefits
At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture. Our benefits include:
- Salary which aligns to your experience and skillset.
- 25 days paid holiday + bank holidays.
- An additional day off to celebrate your birthday.
- Annual discretionary bonus.
- Company pension plan.
- Health Cash plan through Westfield Health.
- Option to purchase additional holiday days through our Holiday Buying Scheme.
- Engagement committee with events throughout the year, including Christmas Party, Summer Party and individual team socials.
- Paid professional memberships relevant to your role and access to professional development opportunities.
Our Values
At the forefront of everything we do: Safety, Customer Promise, Accountability, Reliability, Respect, Flexibility.
Equal Opportunities
Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you require any appropriate accommodations during the application or interview process, please let us know.
Operations & Process Coordinator - Hybrid in Salford employer: Leep Utilities
At Leep Utilities, we pride ourselves on being an excellent employer that prioritises the well-being and development of our team members. Located in Manchester, our hybrid work model offers flexibility while fostering a collaborative and supportive culture, where employees can thrive through professional development opportunities and engaging company events. With competitive benefits including generous holiday allowances, a health cash plan, and a commitment to equality, we ensure that our staff feel valued and empowered to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Process Coordinator - Hybrid in Salford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their goals. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Operations & Process Coordinator - Hybrid in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Operations & Process Coordinator role. We want to see how you can bring your unique flair to our team!
Show Off Your Organisational Skills:Since this role is all about keeping things running smoothly, don’t forget to showcase your exceptional organisational skills. Give us examples of how you've managed multiple tasks or projects effectively in the past.
Be Detail-Driven:Accuracy is key in this position, so make sure your application is free from typos and errors. We appreciate attention to detail, so take the time to proofread your documents before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Leep Utilities
✨Know Your Processes
Familiarise yourself with the key processes mentioned in the job description, especially around MPAN administration and electricity market activities. Being able to discuss these topics confidently will show that you’re proactive and detail-driven, just like they’re looking for.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your ability to keep data accurate and systems up to date, as this is crucial for the Operations & Process Coordinator role.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and professionally. Since the role involves working across teams, being able to communicate effectively at all levels will be key. Think of scenarios where you’ve had to escalate issues or collaborate with others.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle urgent matters. Prepare to discuss how you would approach process improvements or manage discrepancies in data, as these are vital aspects of the job.
