At a Glance
- Tasks: Manage debt recovery processes and support customers in vulnerable situations.
- Company: Join a supportive team at Leep Utilities, focused on fair outcomes.
- Benefits: Enjoy 25 days holiday, a bonus, and professional development opportunities.
- Other info: Hybrid work model with a vibrant company culture and social events.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in debt collection or customer service is a plus.
The predicted salary is between 25185 - 30044 £ per year.
Department: Debt
Reports to: DCA Manager
Salary: up to £27,500
Location: Salford - Hybrid (3 days a week in the office)
The Opportunity
We’re looking for a Debt Specialist to join our Debt team and support the delivery of fair, compliant and effective debt recovery outcomes. This is a varied role where you’ll manage specialist collections activity across insolvency, Breathing Space, Mental Health Crisis Breathing Space and Debt Collection Agency processes, ensuring customer accounts are handled accurately, responsibly and in line with company policies, regulatory requirements and industry best practice. You’ll work closely with the wider Debt team and external partners to resolve complex queries, support customers in vulnerable circumstances, improve account accuracy and contribute to better collections performance, customer outcomes and operational efficiency.
Key Responsibilities
- Managing insolvency, Breathing Space and Mental Health Crisis Breathing Space cases end-to-end.
- Resolving DCA queries, complex customer account issues and customer complaints.
- Keeping customer accounts accurate through account cleansing, write-off administration and timely updates.
- Making outbound customer contact where needed to support resolution of outstanding balances.
- Analysing accounts and identifying opportunities to improve systems, processes and customer outcomes.
- Supporting quality assurance, performance tracking and visibility of DCA performance.
What success looks like
Success in this role means maintaining strong quality assurance standards, meeting insolvency and Breathing Space requirements, keeping customer accounts accurate and contributing practical improvements that support customer outcomes and debt recovery performance.
About You
You’ll have experience in a debt collection, credit control, recoveries or arrears management environment, with confidence managing customer accounts, resolving complex queries and maintaining accurate records. You’ll be comfortable working within established processes and service levels and experienced in supporting vulnerable customers and delivering fair customer outcomes. Experience with insolvency cases, Breathing Space, Mental Health Crisis Breathing Space, Debt Collection Agencies, quality assurance, performance monitoring or the utilities sector would be beneficial.
Your Development and Benefits
At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture. Our benefits include:
- Salary which aligns to your experience and skillset
- 25 days paid holiday + bank holidays
- An additional day off to celebrate your birthday
- Annual discretionary bonus
- Company pension plan
- Health Cash plan through Westfield Health
- Option to purchase additional holiday days through our Holiday Buying Scheme
- Engagement committee with events throughout the year, including Christmas Party, Summer Party and individual team socials
- Paid professional memberships relevant to your role and access to professional development opportunities
Our Values
Safety, Customer Promise, Accountability, Reliability, Respect, Flexibility
Interview Process
Interviews are expected to commence during the week beginning 3 August 2026. Please note: We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications. We therefore encourage interested candidates to apply as soon as possible.
Equal Opportunities
Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you require any appropriate accommodations during the application or interview process, please let us know.
Debt Specialist in Salford employer: Leep Utilities
Leep Utilities is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive and collaborative work culture in Manchester. With a comprehensive benefits package including 25 days of paid holiday, professional development opportunities, and a focus on employee engagement, we ensure that our team members thrive both personally and professionally. Join us to be part of a forward-thinking company that values safety, accountability, and respect while providing a dynamic environment for project coordination.
