Leep Utilities is seeking a Customer Service Leader in Manchester, hybrid working, reporting to the Head of Water Customer Operations. You will lead a team of Customer Service Specialists, drive performance across billing, incidents, collections and complaints, and ensure an outstanding customer experience for regulated water customers.
In this fast-paced environment you will coach, schedule, escalate where needed and collaborate with Continuous Improvement to reduce contact and improve service
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Customer Operations Leader — Coaching, Quality & Growth in Salford employer: Leep Utilities
Leep Utilities is an excellent employer that prioritises employee growth and development, offering a supportive work culture where collaboration with Finance, Operations, and external stakeholders is encouraged. With hybrid working options in Salford, employees benefit from a flexible environment that promotes work-life balance while contributing to meaningful projects in revenue protection across essential utilities.
