Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and manage key account functions.
- Company: Join Leep Utilities, a forward-thinking company focused on customer satisfaction and employee growth.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and health cash plans.
- Why this job: Make a real difference while being part of a supportive and innovative team.
- Qualifications: Customer-focused with great communication skills; experience in outbound collections is a plus.
- Other info: Hybrid working model available; we value equality and inclusivity.
The predicted salary is between 24000 - 33600 £ per year.
Department: Customer Operations
Reports to: Water Customer Service Leader
Salary: up to £24,000 DOE
Location: Manchester
The Opportunity
Our Customer Service Representative plays a key role in delivering amazing customer experiences through engaging, quality conversations using a combination of inbound & outbound calls and digital interactions. This role is dedicated to our regulated fresh and wastewater customers from the moment they onboard with us, right up until they leave – and everything in between!
You’ll be working in a fast-paced environment where change is embraced and we work together, sharing best practice to achieve our objectives & targets whilst living our company values.
Key Responsibilities
-
Understand and deliver against required objectives and targets delivering amazing customer experiences
-
Responsible for the completion of all documented processes supporting our customers and completing key activities such as move in & out, billing, customer service, live incidents, collections and complaints
-
Handling inbound calls & digital communications from our customers and working an outbound dialer to contact customers for delivery against objectives such as payment collection and debt prevention activities
-
Proactively identify and apply additional support services such as Priority Service Register, WaterSure and Social Tariffs
-
Take ownership of complex queries delivering clear resolutions in a timely manner for our customers
-
Deliver account cleansing and administrative duties such as water saving, asset failures, affordability checks and payments
-
Make the most of our multi-channel technology and defined guides to deliver engaging, concise and clear communications both verbally and in writing to remain compliant in all interactions with our customers
-
Adhere to all policy, process and procedures to ensure consistency for our customers, colleagues and the company
-
Positively engage in coaching with your Leader to review performance, customer
experience, your personal contribution to company objectives and your personal development -
Beyond the core responsibilities of the role, deliver any additional requirements to support the end-to-end customer experience, department objectives and direct customer contact
About You
-
Engaging, trustworthy, reliable and attentive to our customers, actively listening to deliver brilliant customer experiences to build and maintain effective customer relationships
-
Efficient, self-motivated and able to manage your own workload with flexibility to support all requirements of the role
-
Able to build strong working relationships with colleagues and motivate others in your team
-
Resilient and responsive to change with a natural ability to react to and resolve issues through a solution-based approach
-
Experience of working in a fast-paced, customer focused environment, although working in a Contact Centre would be advantageous, it is not essential – we are looking for colleagues who love helping customers
-
Computer literacy is essential whilst collections experience is desirable
Your Development and Benefits
At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture.
Our benefits include
-
Salary which aligns to your experience and skillset
-
25 days paid holiday + bank holidays
-
An additional day off to celebrate your birthday
-
Discretionary bonus
-
Company pension plan
-
Health Cash plan through Westfield Health
-
Option to purchase additional holiday days through our Holiday Buying Scheme
-
Engagement committee with events throughout the year, including Summer Party and individual team socials
-
Paid professional memberships relevant to your role and access to professional development opportunities
Our Values
At the forefront of everything we do:
Safety, Customer Promise, Accountability, Reliability, Respect, Flexibility
Equal Opportunities
Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you require any appropriate accommodations during the application or interview process, please let us know.
#J-18808-Ljbffr
Customer Service Representative employer: Leep Utilities
Contact Detail:
Leep Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the key responsibilities of the role. Understanding how to manage customer accounts, handle complaints, and deliver exceptional service will help you stand out during the interview process.
✨Tip Number 2
Brush up on your communication skills. Since this role involves direct interaction with customers via phone and email, being able to articulate your thoughts clearly and empathetically will be crucial.
✨Tip Number 3
Showcase your customer-focused mindset. Be prepared to discuss examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's values.
✨Tip Number 4
Demonstrate your ability to work in a team. Highlight any collaborative projects you've been part of, as being a team player is essential for success in this role at StudySmarter.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Customer Service Representative.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver exceptional customer experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and provide specific examples of how you've successfully managed customer relationships or resolved issues in the past. Make sure to mention your enthusiasm for working in a collaborative team environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Leep Utilities
✨Show Your Customer Focus
Make sure to highlight your commitment to delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly. Be prepared to discuss how you handle difficult conversations or complaints, showcasing your ability to keep customers informed and satisfied.
✨Emphasise Team Collaboration
This position requires being part of a collaborative team, so be ready to discuss your experiences working in teams. Highlight instances where you contributed to team goals or helped resolve conflicts, showing that you value teamwork.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential customer issues you might face in this role and how you would approach resolving them, demonstrating your initiative and ability to think on your feet.