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- Tasks: Join the Service Desk team and provide top-notch support to clients.
- Company: Fast-growing Managed Service Provider with a focus on sustainability.
- Benefits: Gain ICT L3, AZ-900, and SC-900 qualifications while earning a competitive salary.
- Why this job: Kickstart your tech career and make a real difference in client satisfaction.
- Qualifications: Basic understanding of tech systems and strong communication skills.
- Other info: Hybrid role with opportunities for professional growth and sustainability initiatives.
The predicted salary is between 18000 - 25000 £ per year.
This is a full-time hybrid role for an Information Communications Technician Apprentice in a fast-growing MSP, with regular commute to the Bath office. The role involves joining the Service Desk team, receiving client calls and providing solutions to client issues. As part of the apprenticeship you will receive the ICT L3 as well as the AZ-900 and SC-900 qualifications.
Key Duties and Responsibilities:
- To resource the Service Desk and provide responsive and client focused Level 1 support, ensuring high client satisfaction.
- Evaluate, accurately categorise and perform remote troubleshooting through diagnostic techniques to ensure timely resolution of client queries and issues.
- Record client queries and resolutions to contribute to a knowledge base for future reference.
- Escalate unresolved issues to the next level of support; ensuring client expectations are managed and timescales are shared with customers.
- Provide client after care by following up with clients to ensure their IT systems are fully functional after troubleshooting.
- Maintain and keep up to date self-help documents for customer self-service and troubleshooting.
- Actively contribute to the organisation’s sustainability goals by adopting environmentally responsible practices in daily work. This includes minimising resource waste, promoting energy efficiency, and supporting the company’s initiatives to reduce its carbon footprint.
- Stay informed about the company’s sustainability policies and initiatives, actively participating in training and awareness programs.
Qualifications and Requirements:
- Foundation level of understanding of computer systems, mobile devices, and other technology products.
- Ability to diagnose and resolve non-complex technical issues.
- Effective verbal and written communication skills.
- Ability to remain calm and provide a client-oriented service.
Information Communications Technician Apprentice in Bath employer: Leep Talent
Contact Detail:
Leep Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Communications Technician Apprentice in Bath
✨Tip Number 1
Get to know the company! Research their values, especially around sustainability, and be ready to chat about how you can contribute. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your troubleshooting skills! Think of common tech issues and how you'd resolve them. Being able to demonstrate your problem-solving abilities in real-time can really impress during interviews.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team.
We think you need these skills to ace Information Communications Technician Apprentice in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of an Information Communications Technician Apprentice. Highlight any relevant tech knowledge or customer service experience to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our Service Desk team and how your background aligns with our goals. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your written application is clear and concise. We want to see that you can convey your thoughts well, so proofread for any typos or awkward phrasing before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Leep Talent
✨Know Your Tech Basics
Brush up on your understanding of computer systems and mobile devices. Be ready to discuss how you would troubleshoot common issues, as this will show your foundation knowledge and readiness for the role.
✨Practice Client Communication
Since you'll be providing client support, practice explaining technical concepts in simple terms. Role-play with a friend or family member to enhance your verbal communication skills and ensure you can remain calm under pressure.
✨Familiarise Yourself with Sustainability Goals
Research the company's sustainability initiatives and think about how you can contribute. Being able to discuss these topics during your interview will demonstrate your alignment with their values and commitment to responsible practices.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their training programs or how they support apprentices.