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- Tasks: Be the friendly face of our medical practice and support patients with their needs.
- Company: Join a caring healthcare team dedicated to patient well-being.
- Benefits: Flexible hours, potential for permanent role, and valuable experience in healthcare.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 30000 £ per year.
We are recruiting for a Receptionist/Care Navigator on a temporary 3 to 6 month contract, with the potential for a permanent position for the right candidate. Hours between 25 and up to 37.5 hours per week will be considered.
The GP Receptionist/Care Navigator plays a vital role in the smooth running of a medical practice. They are the first point of contact for patients whether in person, on the phone, or via digital communication and ensure that patients receive a friendly, efficient, and professional service. This role combines administrative duties with patient support, requiring excellent communication skills, empathy, and attention to detail.
Main duties of the job:
- Greet patients and visitors in a courteous and professional manner.
- Answer telephone calls, respond to patient enquiries, and direct calls appropriately.
- Book, reschedule, and cancel appointments using the practice's clinical system.
- Register new patients and update existing patient records.
Administrative Duties:
- Handle incoming and outgoing correspondence (emails, letters, test results).
- Process prescriptions and repeat medication requests.
- Manage waiting lists, referrals, and follow-up appointments.
- Maintain confidentiality and adhere to data protection policies (GDPR).
Support to Clinical Staff:
- Liaise with doctors, nurses, and other healthcare professionals to ensure smooth workflow.
- Prepare patient notes, files, and documents for consultations.
- Assist in coordinating clinics, home visits, and specialist appointments.
Receptionist/Care Navigator employer: Leek Health Centre
Contact Detail:
Leek Health Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Care Navigator
✨Tip Number 1
Make sure to research the practice you're applying to. Knowing their values and how they operate can help you tailor your approach during interviews. We want to see that you’re genuinely interested in being part of the team!
✨Tip Number 2
Practice your communication skills! As a Receptionist/Care Navigator, you'll be the first point of contact for patients. We recommend role-playing common scenarios with a friend to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get you that dream job!
We think you need these skills to ace Receptionist/Care Navigator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored specifically for the Receptionist/Care Navigator position. Highlight relevant experience and skills that match the job description, like your communication skills and attention to detail.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Leek Health Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Care Navigator. Familiarise yourself with the key duties like greeting patients, managing appointments, and handling correspondence. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for patients, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with others, whether in person or over the phone. Highlight your ability to remain calm and professional, especially in challenging situations.
✨Demonstrate Empathy and Patient Care
In this role, empathy is key. Think of instances where you've provided support or assistance to someone in need. Be ready to discuss how you would handle sensitive situations with patients, ensuring they feel valued and understood. This will show that you have the right attitude for the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if the environment is the right fit for you.