Savings Regulatory Manager in Leek

Location: Hybrid working with 2 days per week in our Head Office (Leek, Staffordshire) and the remaining time remotely.

Salary: Up to £45,000 pa

Working hours: 35 hours per week, worked flexibly.

Reports to: Savings Operations Manager

Direct Reports: TBC

Job Purpose & Scope

The Savings Regulatory Manager is responsible for ensuring the Savings Operations function operates in full and ongoing compliance with all applicable regulatory, statutory and internal governance requirements. The role provides first line ownership of savings regulatory reporting, ISA scheme management obligations, operational control oversight and horizon scanning for regulatory change impacting the savings team, products, processes and customers. It will work closely with Finance, Risk, Compliance, Internal Audit and Product teams to ensure that regulatory requirements are met, clearly understood and embedded into day‑to‑day operations.

Duties and Key Responsibilities

• Own and coordinate all relevant regulatory reporting, including FCA, PRA and HMRC.
• Maintain robust controls, validation processes and audit trails.
• Ensure all submissions are accurate, complete, timely and fully auditable.
• Act as the regulatory subject matter expert for savings providing guidance and challenge and ensuring change delivers compliant, sustainable and customer focussed outcomes.
• Ensure regulatory obligations are clearly owned, documented, monitored and evidenced with operational processes.
• Liaise with Finance, Risk and Data teams to ensure integrity and reporting accuracy.
• Ensure accurate submissions of Regulatory reporting including but not limited to BBSI/ISA/AEOI/SCV.
• Oversee compliance with HMRC ISA regulations and scheme rules, ensuring operational processes fully meets regulatory expectations.
• Act as the operational lead supporting the organisations ISA Manager responsibilities including governance, reporting and breach management.
• Monitor ISA subscriptions, transfers and processes to ensure ongoing compliance.
• Manage and resolve ISA breaches, errors or rectifications ensuring timely escalation, remediation and root cause resolution.
• Proactively monitor and assess regulatory developments impacting savings products, customers and operations.
• Co‑ordinate and oversee the implementation of regulatory change within savings, ensuring changes are embedded, tested and evidenced.
• Work with Compliance and Risk teams to interpret regulatory changes requirements.
• Ensure policies, procedures, and operational processes remain compliant with regulatory expectations.
• Support the development and maintenance of operational risk and control frameworks.
• Support internal and external audits relating to Savings Operations.
• Identify opportunities to improve governance, reporting, management information and control frameworks within the Savings Operations Team.
• Support the development of stronger operational reporting and management information.
• Promote a culture of regulatory awareness, accountability and strong operational governance.

Conduct Rules

• You must act with integrity.
• You must act with due skill, care and diligence.
• You must be open and co‑operative with the FCA, the PRA and other regulators.
• You must give due regard to the interests of customers and treat them fairly.
• You must observe proper standards of market conduct.
• You must act to deliver good outcomes for retail customers.
• You must be aware of your personal legal obligations and the legal obligations of the Society in relation to Financial Crime.
• You must be aware of the Society’s Anti‑Money Laundering systems and controls and follow the Society’s procedures.
• You must be alert for anything suspicious in respect of money laundering or fraud and report any suspicions in line with internal procedures.
• You must not discuss any suspicions with anyone outside of the Society and do not tip off a customer or prejudice an investigation.
• To carry out any other duties as may reasonably be required.

Person Specification

Qualifications & Knowledge

• Consumer Duty working knowledge.
• Equality Act / Equal Opportunities.
• Health and Safety.
• Relevant professional qualifications in financial services, risk, compliance or operations are desirable.

Experience

• Extensive experience of Banking Payments, Financial Crime and Saving Servicing.
• Regulatory returns for a savings team.
• Ability to interpret regulatory requirements and translate them into operational processes and controls.
• Excellent attention to detail.
• Strong stakeholder management across operational, risk and compliance teams.
• Highly knowledgeable of current regulatory and compliance requirements for Payments and Servicing.
• Highly knowledgeable on fighting Financial Crime and Fraud within the Financial Industry.
• Knowledge of Six Sigma/Lean Operational Principles desirable.

Skills & Abilities

• Analytically strong with the ability to evaluate and distil information, reaching logical conclusions at pace.
• Engaging and influencing, works collaboratively with stakeholders and builds strong relationships based on a common goal.
• Calm and focussed under pressure and finds pragmatic solutions based on evidence not emotion.
• People leader with the ability to inspire, motivate and develop team members to achieve business objectives and reach their full potential.
• Knowledge of Microsoft Office suite with the ability to utilise systems to review data to produce the regulatory return.

Other Requirements

• Travel to other business locations when required.
• A Basic DBS and Adverse Credit check will be undertaken upon an offer of employment.
• Minimum of 26 days paid holiday a year, plus bank holidays.
• Free health screening.
• 24/7 GP access for you and your close family.
• Comprehensive mental health support including counselling sessions and mental health first aiders.
• Workplace savings account with £100 bonus when you save regularly.
• Enhanced sick and family leave pay from day 1.
• Sick Pay guaranteed for 6 months for major illnesses.
• Life assurance of 4 times your annual salary.
• Retailer discounts and salary sacrifice/deduction schemes.
• We’re open to discussing working flexibly.
• Onsite gym at Head Office.