Savings Change Lead in Leek

Location: Hybrid working with 2 days per week in our Head Office (Leek, Staffordshire) and the remaining time remotely.

Employment type: Full-time, permanent position.

Salary: Up to £45,000 pa

Working hours: 35 hours per week, worked flexibly.

Reports to: Savings Operations Manager

Direct Reports: 1 (Senior Savings Assistant)

The Organisation

At Leek Building Society, we pride ourselves on being a force for good. We exist to help our communities grow, so they can do great things today and even better things tomorrow. Our colleagues are one of the communities we support. We’ve created an inclusive, engaging workplace where colleagues have the freedom to be themselves and grow their careers. We’re proud to be an award winning employer, accredited as a ‘Great Place to Work’ based on our latest colleague survey, with a continued focus on helping everyone reach their potential.

Job Purpose & Scope

As a Savings Change Lead, you will represent the Savings teams throughout the change lifecycle, supporting initiatives from early definition through to implementation and post‑go‑live support. You will help ensure that business requirements are clear and achievable, operational impacts are understood, risks are managed, and colleagues are ready and supported through change. The role combines business analysis, business testing, operational readiness and change adoption, working closely with Change colleagues, operational teams and wider stakeholders to ensure successful outcomes. Shape and deliver transformational initiatives that support the Society’s strategic objectives.

Duties and Key Responsibilities

• Drive change and Lean Operational Excellence (OpEx) adoption in a supportive, colleague centred way, embedding continuous improvement principles while listening to feedback, addressing concerns and ensuring colleagues feel informed, involved and assured throughout change.
• Responsible for ensuring that change delivered into the savings area is fit for purpose, well understood and fully adopted.
• Act as the primary point of contact for the savings team on change initiatives.
• Work closely with the Change Team to ensure business needs, constraints and priorities are clearly understood.
• Provide a strong operational voice into change discussions, solution design and decision‑making.
• Ensure clear, timely and two‑way communication between project teams and operational colleagues.
• Supporting the identification, definition and validation of business requirements, ensuring they reflect real operational needs.
• Working with stakeholders to clarify what “good” looks like and how success should be measured.
• Oversee requirements and proposed solutions to ensure they are practical, compliant and aligned to business processes.
• Support traceability between requirements, testing and implementation outcomes.
• Responsible for planning, coordinating and executing business testing activities, including system, process and scenario‑based testing.
• Developing and maintaining test scenarios that reflect real‑world business use.
• Responsible for assessing business readiness ahead of implementation, identifying gaps and actions required to support go‑live.
• Including, identifying training, guidance or communication needs for colleagues affected by change.
• Ensure processes, procedures and supporting materials are updated where required.
• Proactively identifying operational risks, issues and dependencies related to change.
• Escalating concerns appropriately and supporting mitigation actions.
• Maintaining awareness of regulatory, control and customer/member impacts within the Savings environment.

Person Specification

Qualifications & Knowledge

• Desirable Business Change Management Qualifications (or equivalent)
• Project Management Qualifications (or equivalent) are advantageous

Experience

• Strong understanding of operational processes, ideally within Savings or a similar regulated environment.
• Experience supporting or leading business change, testing or implementation activities.
• Experience in continuous improvement.
• Proficient in creating business change documentation, including policies, standards, processes and procedures.
• Confident working with stakeholders to define requirements and manage impacts.

Skills & Abilities

• A practical, delivery‑focused approach to problem solving and change adoption.
• Strong communication, organisation and attention to detail.
• Comfortable working with ambiguity and evolving priorities.
• Ability to think strategically and to identify opportunities.
• Able to prioritise opportunities, challenges and tasks to achieve successful outcomes.
• A complete commitment to delivering the right customer outcomes.
• Knowledge of Six Sigma/Lean Operational Principles desirable.
• Proficiency with Microsoft Office suite.
• People leader with the ability to inspire, motivate and develop team members to achieve business objectives and reach their full potential.

Other Requirements

• Travel to other business locations when required
• A Basic DBS and Adverse Credit check will be undertaken upon an offer of employment.

Benefits

• 35 hour working week (full-time)
• 7.5% employer pension contribution
• Minimum of 26 days paid holiday a year, plus bank holidays
• Holiday purchase/sale scheme
• Free health screening
• 24/7 GP access for you and your close family
• Comprehensive mental health support including counselling sessions and mental health first aiders
• Workplace savings account with £100 bonus when you save regularly
• Enhanced sick and family leave pay from day 1
• Sick Pay guaranteed for 6 months for major illnesses
• Life assurance of 4 times your annual salary
• Continuous development opportunities
• Retailer discounts and salary sacrifice/deduction schemes
• We’re open to discussing working flexibly
• Onsite gym at Head Office

If the above sounds like something you’d thrive at, we’d love to hear from you.