£25,173 per annum
Hybrid/Flexible Working | Minimum 2 Days per Week in the Office
Full Time | 35 Hours per Week | 12-Month Fixed-Term Contract
The Organisation
At Leek Building Society, we pride ourselves on being a force for good. We exist to help our communities grow, so they can do great things today and even better things tomorrow.
Our colleagues are one of the communities we support. That's why we've created an inclusive, engaging workplace where people have the freedom to be themselves, develop their skills and build rewarding careers.
We're proud to be recognised as a Great Place to Work, based on feedback from our colleagues, and equally proud to have been recognised externally, winning Best Building Society and Best Specialist Mortgage Provider at the 2026 British Bank Awards.
As a mutual organisation, our members are at the heart of everything we do, and every colleague plays an important role in helping us deliver outstanding service to our customers and communities.
Why Join Us?
We believe great people deserve great benefits. That's why we offer:
✓ 35-hour working week
✓ 7.5% employer pension contribution
✓ Minimum 26 days' holiday plus bank holidays
✓ Holiday purchase and sale scheme
✓ Free health screening
✓ 24/7 GP access for you and your close family
✓ Comprehensive mental health support, including counselling and Mental Health First Aiders
✓ Enhanced sick pay and family leave from day one
✓ Up to 6 months' guaranteed sick pay for major illnesses
✓ Life assurance worth four times your annual salary
✓ Workplace savings account with a £100 bonus for regular savers
✓ Continuous learning and development opportunities
✓ Retail discounts and salary sacrifice schemes
✓ Onsite gym at our Head Office
✓ Flexible and hybrid working opportunities
The Opportunity
We’re looking for an organised and customer-focused Savings Assistant to join our Savings team on a 12-month fixed-term contract.
You’ll provide efficient and accurate operational support for savings activities across the Society. This will include responding to enquiries, processing savings account instructions, checking documentation and maintaining accurate customer and account records.
Working collaboratively with branch and central teams, you’ll help deliver a positive customer experience while ensuring that savings processes are completed accurately and in accordance with regulatory and procedural requirements. You’ll also have opportunities to identify improvements that strengthen our processes, service standards and customer outcomes.
What You'll Be Doing
✓ Responding accurately and efficiently to savings enquiries from customers, colleagues and third parties by telephone, correspondence and digital channels
✓ Processing and administering savings accounts in accordance with customer instructions, Society procedures and regulatory requirements
✓ Coordinating customer mailings accurately and within agreed service standards
✓ Reviewing savings documentation to ensure it is accurate, complete and compliant with the Society’s procedures
✓ Working with branch colleagues to resolve documentation issues and help prevent recurring errors
✓ Maintaining accurate customer and account records across relevant systems
✓ Keeping your knowledge of savings products, processes, procedures and regulations up to date
✓ Identifying opportunities to improve processes, customer outcomes and operational efficiency
✓ Supporting the achievement of individual, team and departmental objectives
✓ Identifying and escalating risks, incidents and control weaknesses appropriately
✓ Taking ownership of your responsibilities and contributing positively to the success of the wider team
What We're Looking For
Essential
✓ Experience in customer service, administration or operational support
✓ Strong attention to detail, with experience accurately processing information and maintaining records
✓ Good numeracy, written communication and organisational skills
✓ Confidence using Microsoft Office, including Outlook, Word and Excel
✓ The ability to communicate professionally with customers and colleagues
✓ A collaborative approach, with the ability to take ownership and resolve routine issues
✓ An understanding of confidentiality, compliance and the importance of delivering positive customer outcomes
✓ Willingness to participate in the department’s Saturday rota and provide reasonable support during peak periods
Desirable
✓ Experience within financial services, savings administration or another regulated environment
✓ Knowledge of savings products, Anti-Money Laundering and Data Protection requirements
✓ Experience using customer administration or account management systems
✓ Experience identifying or supporting process improvements
✓ Intermediate Excel skills
We welcome applications from candidates who can demonstrate strong transferable customer service or administrative experience, even if they haven’t previously worked in financial services.
Inclusion
We are committed to creating an inclusive workplace where everyone feels respected, valued and able to succeed. We welcome applications from people of all backgrounds, experiences and communities and will provide reasonable adjustments throughout the recruitment process where required.
Pre-Employment Checks
As a regulated financial services organisation, all offers of employment are subject to satisfactory pre-employment screening.
Depending on the role, this may include:
✓ References
✓ Right to work verification
✓ Basic Disclosure and Barring Service (DBS) check
✓ Adverse credit check
✓ Financial sanctions screening
✓ Verification of qualifications and professional memberships, where applicable
Any offer of employment will be conditional upon the successful completion of the relevant checks.
Application Guidance
As a regulated financial services organisation, honesty and integrity are important to us. We recognise that candidates may use technology, including AI tools, to support the preparation of their application. However, all information submitted must be accurate and genuinely reflect your own skills, knowledge and experience. We may explore application content further during the recruitment process to verify and better understand the examples provided.
Interested in Finding Out More?
A full Job Description and Person Specification are available on our careers website. We encourage applicants to review these documents before applying.
If you require any reasonable adjustments as part of the recruitment process, please let us know and we'll be happy to discuss how we can support you.
Join an award-winning building society where people matter, communities matter, and your career can thrive.
Savings Assistant - 12 Month Fixed Term Contract in Leek employer: Leek Building Society
Leek Building Society is an exceptional employer that prioritises community engagement and employee development. Located in the picturesque town of Ashbourne, we foster a supportive work culture where team members are encouraged to grow through coaching and collaboration, all while delivering outstanding customer experiences. Join us to be part of a dedicated team that values relationships and strives for excellence in service.
