At a Glance
- Tasks: Provide 3rd line technical support and improve IT services in a hybrid environment.
- Company: Join Leek Building Society, an award-winning employer dedicated to community growth.
- Benefits: Enjoy flexible working, competitive holiday, health support, and discounts.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in a supportive team while advancing your tech skills.
- Qualifications: Experience with Microsoft technologies and strong problem-solving skills required.
The predicted salary is between 28350 - 34650 £ per year.
Location
Hybrid working with 2 days per week in our Head Office (Leek, Staffordshire) and the remaining time remotely.
Working hours
35 hours per week, worked flexibly.
Reports to
IT Service Desk & Infrastructure Manager
Direct Reports
- None
- The Organisation
At Leek Building Society, we pride ourselves on being a force for good. We exist to help our communities grow, so they can do great things today and even better things tomorrow.
Our colleagues are one of the communities we support. We’ve created an inclusive, engaging workplace where colleagues have the freedom to be themselves and grow their careers.
We’re proud to be an award‑winning employer, accredited as a ‘Great Place to Work’ based on our latest colleague survey, and we’re equally proud to have been recognised externally for the work we do - winning
- Best Building Society and
- Best Specialist Mortgage Provider at the 2026 British Bank Awards
- Job Purpose & Scope
The IT Services team provides a central point of engagement for colleagues, business stakeholders and third-party technology partners, delivering secure, reliable and customer-focused IT services across the organisation.
The IT Technical Engineer is responsible for the support, administration and continuous improvement of services delivered across on-premises infrastructure, hybrid cloud platforms, Software-as-a-Service (Saa S) solutions and managed data centre environments.
The role involves managing incidents, service requests and technical problems in line with agreed service levels, whilst contributing to the planning and implementation of complex technical changes and project activities.
The post holder will support the design, configuration and optimisation of enterprise technologies, identifying opportunities for automation, increased resilience, enhanced security and improved user experience.
Working collaboratively with internal teams and external service providers, the IT Technical Engineer is expected to champion best practice, embrace continuous improvement and contribute to the delivery of a modern, secure and efficient digital workplace.
Engineers are responsible for managing stakeholder expectations, maintaining high standards of customer service and acting as positive ambassadors for the IT Services function at all times .
Duties and Key Responsibilities
- Main Areas of Work
- Providing 3rd line technical support to internal customers, acting as an escalation point for complex incidents and service requests.
- Diagnosing and resolving incidents through analysis, investigation, troubleshooting and root cause identification.
- Implementing technical changes, fulfilling service requests and supporting release activities in accordance with change management procedures.
- Performing proactive system health checks and responding to alerts generated by monitoring and security platforms.
- Administering and supporting on-premises, cloud and hybrid infrastructure services.
- Supporting endpoint management solutions, including device provisioning, patch management, compliance monitoring and software deployment.
- Following documented processes, standards and operational procedures to ensure consistent service delivery.
- Managing hardware break/fix activities and coordinating third-party engineers and suppliers where required .
- Maintaining accurate technical documentation, knowledge articles and system records.
- Identifying opportunities to automate routine operational tasks and improve service efficiency through scripting and modern management tools.
- Providing technical support to infrastructure, business and digital transformation projects, contributing to solution evaluation, design and implementation.
- Working collaboratively with internal stakeholders and third-party providers to ensure effective delivery of IT services.
- Contributing to continual service improvement activities, identifying opportunities to improve the reliability, performance and user experience of IT services.
- To carry out any other duties as may reasonably be required
Qualifications & Knowledge
• Microsoft Windows Server 2022/2025 administration, including
- Active Directory
- Group Policy
- DHCP
- DNS
- NTFS and Share Permissions
- Microsoft Entra ID (Azure AD) administration and identity management.
• Microsoft 365 administration, including
- Exchange Online
- Share Point Online
- One Drive for Business
- Microsoft Teams
- Device compliance and policy management
- Software deployment and patch management
- Windows 11 configuration, administration and troubleshooting.
- TCP/IP
- DNS
- Firewall concepts
- Network troubleshooting techniques
- Working knowledge of end-user devices, peripherals and modern workplace technologies.
- Power Shell scripting and automation.
- Cloud-based telephony platforms such as 8x8.
- Ability to work effectively as part of a team or on own initiative
- Possess excellent time management skills and organisational expertise in order to prioritise workloads to meet deadlines
- Excellent verbal and written communication skills, with the confidence to engage professionally with colleagues, stakeholders, suppliers and third-party support partners in person, by telephone and through digital channels.
- Strong analytical and problem-solving skills, with a methodical approach to investigation, troubleshooting and root cause analysis.
- Results-focused with the ability to balance reactive operational support activities alongside proactive service improvement initiatives.
- Excellent organisational and time management skills, with the ability to prioritise multiple incidents, service requests, changes and project deliverables effectively.
- Customer-focused with the ability to understand business requirements and provide practical, value-driven technology solutions.
- Ability to work independently whilst contributing effectively within a collaborative team environment.
- Ability to interpret technical information and communicate complex concepts clearly to both technical and non-technical audiences.
- Ability to act as a technical escalation point, providing guidance, mentoring and knowledge sharing to colleagues and junior team members.
- Maintains a professional, adaptable and positive approach when working under pressure and managing competing priorities.
- Minimum of 26 days paid holiday a year, plus bank holidays
- Free health screening
- 24/7 GP access for you and your close family
- Comprehensive mental health support including counselling sessions and mental health first aiders
- Workplace savings account with £100 bonus when you save regularly
- Enhanced sick and family leave pay from day 1
- Sick Pay guaranteed for 6 months for major illnesses
- Life assurance of 4 times your annual salary
- Retailer discounts and salary sacrifice/deduction schemes
- We’re open to discussing working flexibly
- Onsite gym at Head Office
- If the above sounds like something you’d thrive at, we’d love to hear from you
- #J-18808-Ljbffr
IT Technical Engineer in Leek employer: Leek Building Society
At Leek Building Society, we are dedicated to fostering a supportive and inclusive work environment that empowers our colleagues to thrive both personally and professionally. With a strong commitment to community growth and employee well-being, we offer a range of benefits including flexible working arrangements, generous holiday allowances, and continuous development opportunities, all while being recognised as a 'Great Place to Work'. Join us in making a meaningful impact while enjoying the unique advantages of hybrid working from our Head Office in Leek, Staffordshire.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Engineer in Leek
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Leek Building Society values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Leek Building Society might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Leek Building Society!
✨Direct Apply to Leek Building Society
Let's not forget to apply directly through the Leek Building Society website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technical Engineer in Leek
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Leek Building Society.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Leek Building Society. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Leek Building Society
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
