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- Tasks: Build relationships with customers and promote our products and services.
- Company: Join a supportive team at Leek Building Society, focused on exceptional customer service.
- Benefits: Gain valuable experience, flexible hours, and opportunities for personal development.
- Why this job: Make a real difference in customers' lives while growing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunity to work across different branches and engage with the community.
The predicted salary is between 28800 - 43200 £ per year.
To build relationships with existing and new customers, promoting the Society's products and services. Working as part of a team to deliver exceptional customer service to meet the needs of our existing and new members.
Responsibilities
- Building customer relationships and growing member loyalty through interaction and engagement with customers face-to-face, over the telephone or via video call.
- Identifying customer needs and promoting the products and services that Leek Building Society can provide, whether directly or by referring to specialist colleagues.
- Using open spaces and member zones in accordance with direction from the Branch Manager; utilising Customer Experience skills to maximise member engagement and support the provision of exceptional customer service.
- Demonstrating flexibility in action and thinking to provide excellent customer service in line with the Society’s Values.
- Carrying out tasks delegated by the Branch Manager.
- Contacting customers by outbound telephone calls to promote the Society’s products and services.
- Processing all customer requests accurately and efficiently, ensuring tills balance and all administration is processed accurately first time.
- Achieving individual objectives, supporting the achievement of Branch Network objectives and contributing to the overall success of the Society.
- Working from other branches from time to time to support operational demand requirements; adhering to the Society’s policies and procedures at all times to mitigate risk.
- Identifying and reporting risk events in accordance with the Risk Management Policy.
- Ensuring work is carried out accurately; attention to detail is essential.
- Complying with all Leek Building Society policies and regulatory requirements.
- Understanding the importance of a risk culture as it applies to the Customer Assistant role and Society Ambassador.
- Embracing and working in line with the Society’s core values.
- Having a good understanding of the Society’s products, services and processes required to carry out the role.
- Working as part of a team providing flexibility where required, including travelling to other locations within the business.
- Being able to work on own initiative.
- Supporting the Branch Manager to raise the branch profile in the area by participating in networking and community events; may include working outside normal contracted hours.
- Being receptive to and willing to embrace change.
- Presenting a professional image at all times.
Self-development and Conduct Obligations
- To take ownership of your own development by actively participating in 1-2-1s and Personal Development Reviews.
- To keep up to date with training requirements including e-learning and attending training courses where required.
- Conduct Rules: All employees and NEDs are expected to act in accordance with the PRA and FCA Conduct Rules: act with integrity; act with due skill, care and diligence; be open and cooperative with regulators; pay due regard to customers and treat them fairly; observe proper standards of market conduct; act to deliver good outcomes for retail customers.
Financial Crime and Compliance
- Be aware of personal legal obligations and the legal obligations of the Society in relation to Financial Crime.
- Be aware of the Society’s Anti-Money Laundering systems and controls and follow the Society’s procedures.
- Be alert for anything suspicious in respect of money laundering or fraud and report any suspicions in line with internal procedures; do not discuss suspicions with anyone outside the Society or tip off a customer or prejudice an investigation.
Experience and Skills
- Good level of numeracy and literacy; experience of working in a customer service environment.
- Experience of contributing effectively as part of a team.
- Excellent customer service skills are essential for this role.
- Ability to work as part of a team is essential.
- Ability to identify customer needs is essential.
- Ability to work on own initiative with a can-do approach and willingness to learn.
- Basic proficiency in Microsoft Word and Excel.
- Although a base branch will be allocated as usual place of work, the role holder may be asked to work at other Leek Building Society branch/office locations from time to time.
- Willingness to occasionally work outside standard branch opening hours to support events in the community/branch open evenings, etc.
Regulatory Knowledge
- TCF/Conduct Risk
- FCA Regulation - BCBOS & Senior Manager Regime/Certification knowledge; Conduct Rules
- Anti-Money Laundering
- Data Protection Act
- Equality Act / Equal Opportunities
- Complaints Procedure
- Health and Safety
Customer Assistant in Leek employer: Leek Building Society
Contact Detail:
Leek Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant in Leek
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leek Building Society. Understand their values and products so you can show how you fit into their culture and can help promote their services.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to build relationships.
✨Tip Number 3
Be flexible and open-minded! The role may require you to work at different branches or outside normal hours. Show that you're adaptable and willing to embrace change, as this is key to providing exceptional service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Customer Assistant in Leek
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've built relationships and engaged with customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values and responsibilities mentioned in the job description. We love seeing candidates who understand what we’re all about.
Be Professional Yet Approachable: While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our members, so a friendly tone can go a long way!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Leek Building Society
✨Know the Society Inside Out
Before your interview, make sure you’ve done your homework on Leek Building Society. Understand their products, services, and core values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to build relationships and promote member loyalty.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial for a Customer Assistant role, as understanding customer needs is key to providing exceptional service.
✨Be Ready for Role-Play Scenarios
You might be asked to participate in role-play scenarios during your interview. Be prepared to demonstrate how you would handle customer interactions, whether face-to-face or over the phone. This is a great opportunity to showcase your flexibility and problem-solving skills.
