At a Glance
- Tasks: Engage with customers, promote products, and deliver exceptional service in a team environment.
- Company: Join Leek Building Society, an award-winning, member-owned organisation with a strong community focus.
- Benefits: Enjoy competitive pay, flexible working options, health screening, and generous holiday allowances.
- Other info: Willingness to work at different branches and occasional events is required.
- Why this job: Be part of a growing team that values inclusivity and personal development while making a social impact.
- Qualifications: Good numeracy and literacy skills; customer service experience preferred; teamwork and initiative are key.
The predicted salary is between 13119 - 13119 £ per year.
Employment type: Part-time, 10 month fixed term contract
Salary: £13,119
Working hours: 20 hours per week
- Wednesday 08:45-12:00
- Thursday 08:45-16:00
- Friday 08:45-16:00
- Saturday 09:00-12:15
The Organisation
Leek Building Society is an award winning, highly admired, local building society that is owned and trusted by its members.
We’re a great place to work, with an exceptional culture, but don’t just take our word for it. We ranked in the top 10 of UK employers, and the top 100 of global employers in the Inspiring Workplaces Awards 2024, and we’re on a mission to become even stronger.
We’re also a socially responsible, inclusive employer, deeply committed to ensuring that everyone is supported to perform at their best.
You’ll be joining the business at a fantastic time of growth, with a transformational investment in our systems, people and processes to put our customers at the heart of everything we do.
Job Purpose & Scope
To build relationships with existing and new customers, promoting the Society’s products and services. Working as part of a team to deliver exceptional customer service to meet the needs of our existing and new members.
Duties And Key Responsibilities
Customer Service
- Building customer relationships and growing member loyalty through the interaction and engagement with them either on a face-to-face basis, over the telephone or via video call.
- Identifying customer needs and promoting the products and services that Leek Building Society can provide, whether that be directly or by referring to specialist colleagues.
- To make use of open spaces and member zones, you will work in these areas at the direction of your Branch Manager.. You will be expected to utilise your Customer Experience skills training to maximise member engagement and support the provision of exceptional customer service.
- To demonstrate flexibility in action and thinking to provide excellent customer service in line with the Society’s Values.
- To carry out any tasks that have been delegated from the Branch Manager.
- To contact customers by outbound telephone calls to promote the Society’s products and services.
- To process all customer requests accurately and efficiently, making sure that tills balance and all administration is processed accurately first time.
- To achieve individual objectives, supporting the achievement of Branch Network objectives and thereby contributing to the overall success of the Society.
- To work from other branches from time to time to support operational demand requirements.
- To adhere to the Society’s policies and procedures at all times to mitigate risk.
- To Identify and report risk events in accordance with the Risk Management Policy.
- To ensure that work is carried out accurately. Attention to detail is essential.
- To comply with all Leek Building Society policies and regulatory requirements.
- To understand the importance of a risk culture as it applies to the Customer Assistant role.
- To embrace and work in line with the Society’s core values.
- To have a good understanding of the Society’s products, services and processes required to carry out the role.
- To work as part of a team providing flexibility where required. This includes travelling to other locations within the business.
- To be able to work on own initiative
- To support the Branch Manager to raise the branch profile in the area by participating in networking and community events. This could include working outside the normal contracted working hours.
- To be receptive of and willing to embrace change.
- To present a professional image at all times.
- To take ownership of your own development by actively participating in 1-2-1’s and Personal Development Reviews.
- To keep up to date with training requirements including e-learning and attending training courses where required.
Qualifications & Knowledge
- Good level of numeracy and literacy
- Experience of working in a customer service environment
- Experience of contributing effectively working as part of a team
- Excellent customer service skills are essential for this role
- Ability to work as part of a team
- Ability to identify customer needs
- Ability to work on own initiative, demonstrate a can-do approach and be willing to learn
- Ability to competently use the basic functions on Microsoft Word and Excel
- Although a base branch will be allocated, and this will be the usual place of work, the role holder may be asked to work at other Leek Building Society branches/office locations from time to time.
- Willingness to occasionally work outside standard branch opening hours to support events in the community/branch open evenings etc. is required.
- A Basic DBS check will be undertaken upon an offer of employment.
- Competitive salary rates
- 35 hour working week (full-time)
- Contributory Stakeholder Pension Scheme
- Free Bupa health screening
- Minimum of 23 days paid holiday per annum plus bank and public holidays
- Parental Schemes
- Sick Pay guaranteed for 6 months for major illnesses
- Holiday purchase/sale scheme
- Life assurance of 4 times your annual salary
- Employee assistance programme
- Continuous development opportunities
- We’re open to discussing working flexibly
Customer Assistant - Congleton - Part-time, 10 month fixed term contract employer: Leek Building Society
Leek Building Society is an exceptional employer, renowned for its supportive and inclusive work culture that prioritises employee well-being and development. With a commitment to social responsibility and a focus on customer-centric values, employees enjoy competitive benefits, continuous growth opportunities, and the chance to be part of a transformative journey in a thriving local community like Congleton.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Congleton - Part-time, 10 month fixed term contract
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Leek Building Society and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Leek Building Society and let us see your personality shine through!
We think you need these skills to ace Customer Assistant - Congleton - Part-time, 10 month fixed term contract
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Leek Building Society.
Get Familiar with Our Brand:Before applying, take some time to learn about Leek Building Society and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Leek Building Society
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Leek Building Society.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Leek Building Society will surely appreciate.
