Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, promote products, and deliver exceptional service in a team environment.
- Company: Join Leek Building Society, an award-winning, member-owned organisation with a strong community focus.
- Benefits: Enjoy competitive pay, flexible working options, health screening, and generous holiday allowances.
- Why this job: Be part of a growing team that values inclusivity and personal development while making a social impact.
- Qualifications: Good numeracy and literacy skills; customer service experience preferred; teamwork and initiative are key.
- Other info: Willingness to work at different branches and occasional events is required.
The predicted salary is between 13119 - 13119 £ per year.
Location: Congleton
Employment type: Part-time, 10 month fixed term contract
Salary: £13,119
Working hours: 20 hours per week
- Wednesday 08:45-12:00
- Thursday 08:45-16:00
- Friday 08:45-16:00
- Saturday 09:00-12:15
Reports to: Branch Manager
The Organisation
Leek Building Society is an award winning, highly admired, local building society that is owned and trusted by its members.
We’re a great place to work, with an exceptional culture, but don’t just take our word for it. We ranked in the top 10 of UK employers, and the top 100 of global employers in the Inspiring Workplaces Awards 2024, and we’re on a mission to become even stronger.
We’re also a socially responsible, inclusive employer, deeply committed to ensuring that everyone is supported to perform at their best.
You’ll be joining the business at a fantastic time of growth, with a transformational investment in our systems, people and processes to put our customers at the heart of everything we do.
Job Purpose & Scope
To build relationships with existing and new customers, promoting the Society’s products and services. Working as part of a team to deliver exceptional customer service to meet the needs of our existing and new members.
Duties And Key Responsibilities
Customer Service
- Building customer relationships and growing member loyalty through the interaction and engagement with them either on a face-to-face basis, over the telephone or via video call.
- Identifying customer needs and promoting the products and services that Leek Building Society can provide, whether that be directly or by referring to specialist colleagues.
- To make use of open spaces and member zones, you will work in these areas at the direction of your Branch Manager.. You will be expected to utilise your Customer Experience skills training to maximise member engagement and support the provision of exceptional customer service.
- To demonstrate flexibility in action and thinking to provide excellent customer service in line with the Society’s Values.
- To carry out any tasks that have been delegated from the Branch Manager.
- To contact customers by outbound telephone calls to promote the Society’s products and services.
- To process all customer requests accurately and efficiently, making sure that tills balance and all administration is processed accurately first time.
- To achieve individual objectives, supporting the achievement of Branch Network objectives and thereby contributing to the overall success of the Society.
- To work from other branches from time to time to support operational demand requirements.
Risk Management and Branch Security
- To adhere to the Society’s policies and procedures at all times to mitigate risk.
- To Identify and report risk events in accordance with the Risk Management Policy.
- To ensure that work is carried out accurately. Attention to detail is essential.
- To comply with all Leek Building Society policies and regulatory requirements.
- To understand the importance of a risk culture as it applies to the Customer Assistant role.
Society Ambassador
- To embrace and work in line with the Society’s core values.
- To have a good understanding of the Society’s products, services and processes required to carry out the role.
- To work as part of a team providing flexibility where required. This includes travelling to other locations within the business.
- To be able to work on own initiative
- To support the Branch Manager to raise the branch profile in the area by participating in networking and community events. This could include working outside the normal contracted working hours.
- To be receptive of and willing to embrace change.
- To present a professional image at all times.
Self-development
- To take ownership of your own development by actively participating in 1-2-1’s and Personal Development Reviews.
- To keep up to date with training requirements including e-learning and attending training courses where required.
Person Specification
Qualifications & Knowledge
- Good level of numeracy and literacy
Experience
- Experience of working in a customer service environment
- Experience of contributing effectively working as part of a team
Skills & Abilities
- Excellent customer service skills are essential for this role
- Ability to work as part of a team
- Ability to identify customer needs
- Ability to work on own initiative, demonstrate a can-do approach and be willing to learn
- Ability to competently use the basic functions on Microsoft Word and Excel
Other Requirements
- Although a base branch will be allocated, and this will be the usual place of work, the role holder may be asked to work at other Leek Building Society branches/office locations from time to time.
- Willingness to occasionally work outside standard branch opening hours to support events in the community/branch open evenings etc. is required.
- A Basic DBS check will be undertaken upon an offer of employment.
What Benefits Are On Offer
- Competitive salary rates
- 35 hour working week (full-time)
- Contributory Stakeholder Pension Scheme
- Free Bupa health screening
- Minimum of 23 days paid holiday per annum plus bank and public holidays
- Parental Schemes
- Sick Pay guaranteed for 6 months for major illnesses
- Holiday purchase/sale scheme
- Life assurance of 4 times your annual salary
- Employee assistance programme
- Continuous development opportunities
- We’re open to discussing working flexibly
If the above sounds like something you’d thrive at, we’d love to hear from you #J-18808-Ljbffr
Customer Assistant - Congleton - Part-time, 10 month fixed term contract employer: Leek Building Society
Contact Detail:
Leek Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Congleton - Part-time, 10 month fixed term contract
✨Tip Number 1
Familiarise yourself with Leek Building Society's products and services. Understanding what they offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've successfully built relationships with customers in the past. This will highlight your ability to meet the needs of existing and new members.
✨Tip Number 3
Be ready to discuss your teamwork skills. Since this role involves working closely with colleagues, sharing instances where you've collaborated effectively can set you apart from other candidates.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt. The job requires working at different branches and possibly outside standard hours, so expressing your readiness to embrace change will be beneficial.
We think you need these skills to ace Customer Assistant - Congleton - Part-time, 10 month fixed term contract
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully built customer relationships in the past.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Leek Building Society that resonate with you, and explain how your skills and experiences make you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Assistant role.
How to prepare for a job interview at Leek Building Society
✨Know the Company
Before your interview, take some time to research Leek Building Society. Understand their values, products, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you successfully handled customer interactions. Highlight how you built relationships and resolved issues, as this will resonate well with the interviewers.
✨Show Flexibility and Team Spirit
The job requires working as part of a team and being flexible. Be ready to discuss situations where you adapted to changes or collaborated with others to achieve a common goal. This will illustrate that you can thrive in their dynamic environment.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or growth opportunities. This shows that you are engaged and serious about the position.
