At a Glance
- Tasks: Engage with customers, promote products, and deliver exceptional service in a team environment.
- Company: Join Leek Building Society, an award-winning local institution known for its exceptional culture and member trust.
- Benefits: Enjoy competitive pay, flexible working options, health screening, generous holiday, and continuous development opportunities.
- Other info: Willingness to work at different branches and occasional events is a plus.
- Why this job: Be part of a growing team focused on customer satisfaction and community engagement while developing your skills.
- Qualifications: No specific qualifications required; just bring your customer service experience and a positive attitude!
The predicted salary is between 10000 - 15000 £ per year.
Working hours
24 hours per week, Wednesday 8:45-4:30 Thursday, Friday 8:45-4:45
Saturday 9-12:15
Reports to
Branch Manager
The Organisation
At Leek Building Society, we pride ourselves on being a force for good. We exist to help our communities grow, so they can do great things today and even better things tomorrow.
Our colleagues are one of the communities we support. We’ve created an inclusive, engaging workplace where colleagues have the freedom to be themselves and grow their careers.
We’re proud to be an award‑winning employer, accredited as a ‘Great Place to Work’ based on our latest colleague survey, and we’re equally proud to have been recognised externally for the work we do -winning Best Building Society at the British Bank Awards and Best Specialist Mortgage Provider.
Job Purpose & Scope
To build relationships with existing and new customers, promoting the Society’s products and services. Working as part of a team to deliver exceptional customer service to meet the needs of our existing and new members.
Duties and Key Responsibilities
Customer Service
- Building customer relationships and growing member loyalty through the interaction and engagement with them either on a face‑to‑face basis, over the telephone or via video call.
- Identifying customer needs and promoting the products and services that Leek Building Society can provide, whether that be directly or by referring to specialist colleagues.
- To make use of open spaces and member zones, you will work in these areas at the direction of your Branch Manager. You will be expected to utilise your Customer Experience skills training to maximise member engagement and support the provision of exceptional customer service.
- To demonstrate flexibility in action and thinking to provide excellent customer service in line with the Society’s Values.
- To carry out any tasks that have been delegated from the Branch Manager.
- To contact customers by outbound telephone calls to promote the Society’s products and services.
- To process all customer requests accurately and efficiently, making sure that tills balance and all administration is processed accurately first time.
- To achieve individual objectives, supporting the achievement of Branch Network objectives and thereby contributing to the overall success of the Society.
- To work from other branches from time to time to support operational demand requirements.
Risk Management and Branch Security
- To adhere to the Society’s policies and procedures at all times to mitigate risk.
- To identify and report risk events in accordance with the Risk Management Policy.
- To ensure that work is carried out accurately. Attention to detail is essential.
- To comply with all Leek Building Society policies and regulatory requirements.
- To understand the importance of a risk culture as it applies to the Customer Assistant role.
- To embrace and work in line with the Society’s core values.
- To have a good understanding of the Society’s products, services and processes required to carry out the role.
- To work as part of a team providing flexibility where required. This includes travelling to other locations within the business.
- To be able to work on own initiative.
- To support the Branch Manager to raise the branch profile in the area by participating in networking and community events. This could include working outside the normal contracted working hours.
- To be receptive of and willing to embrace change.
- To present a professional image at all times.
Self-development
- To take ownership of your own development by actively participating in 1-2-1’s and Personal Development Reviews.
- To keep up to date with training requirements including e-learning and attending training courses where required.
Person Specification
Qualifications & Knowledge
- Good level of numeracy and literacy
Experience
- Experience of working in a customer service environment
- Experience of contributing effectively working as part of a team
Skills & Abilities
- Excellent customer service skills are essential for this role
- Ability to work as part of a team
- Ability to identify customer needs
- Ability to work on own initiative, demonstrate a can‑do approach and be willing to learn
- Ability to competently use the basic functions on Microsoft Word and Excel
Other Requirements
- Although a base branch will be allocated, and this will be the usual place of work, the role holder may be asked to work at other Leek Building Society branches/office locations from time to time.
- Willingness to occasionally work outside standard branch opening hours to support events in the community/branch open evenings etc. is required.
- A Basic DBS check will be undertaken upon an offer of employment.
- Minimum of 26 days paid holiday a year, plus bank holidays
- Free health screening
- 24/7 GP access for you and your close family
- Comprehensive mental health support including counselling sessions and mental health first aiders
- Workplace savings account with £100 bonus when you save regularly
- Enhanced sick and family leave pay from day 1
- Sick Pay guaranteed for 6 months for major illnesses
- Life assurance of 4 times your annual salary
- Retailer discounts and salary sacrifice/deduction schemes
- We’re open to discussing working flexibly
- Onsite gym at Head Office
If the above sounds like something you’d thrive at, we’d love to hear from you
Customer Assistant - Congleton employer: Leek Building Society
Leek Building Society is an award-winning employer that prioritises a supportive and inclusive work culture, making it an exceptional place for individuals seeking meaningful employment. With a strong commitment to employee development, competitive benefits, and a focus on community engagement, you will thrive in a role that not only values your contributions but also encourages personal growth within a dynamic team environment in Congleton.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Congleton
✨Tip Number 1
Familiarise yourself with Leek Building Society's products and services. Understanding what they offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've successfully built relationships with customers in the past. This will highlight your ability to meet the needs of their members.
✨Tip Number 3
Be ready to discuss your teamwork skills. Since this role involves working closely with others, sharing specific instances where you've collaborated successfully can set you apart from other candidates.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt. Mention any experiences where you've had to adjust to new situations or take on different roles, as this aligns with the Society's values.
We think you need these skills to ace Customer Assistant - Congleton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to build relationships with customers and any previous roles where you demonstrated excellent customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Leek Building Society that resonate with you, such as their commitment to customer service and community involvement.
Highlight Relevant Skills:In your application, focus on skills that are crucial for the Customer Assistant role, such as teamwork, communication, and problem-solving. Provide examples of how you've successfully used these skills in past experiences.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Leek Building Society
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've built relationships with customers and resolved issues effectively.
✨Demonstrate Teamwork
Leek Building Society values teamwork, so highlight your ability to work collaboratively. Prepare to discuss instances where you contributed to a team goal or supported colleagues in achieving success.
✨Understand the Company Values
Familiarise yourself with Leek Building Society's core values and mission. During the interview, express how your personal values align with theirs and how you can contribute to their culture of exceptional customer service.
✨Prepare for Flexibility Questions
The role may require you to work at different branches or outside standard hours. Be ready to discuss your willingness to adapt and provide examples of how you've successfully managed change in previous roles.
