Product Manager

The Corporate Resources and Business Improvement directorate is responsible for the People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. This role is within the Digital Experience Unit (DEU), which is responsible for the delivery of all internal and external digital products and services at the GLA.

Digital and data services at the GLA play a critical role in enabling the delivery of the functions of the Mayor of London and the London Assembly, and a dedicated focus on user needs is critical to ensuring these services provide the best experience for our users. This matrix‑managed role sits in the Product team, but will work with the Grant Services team – a newly formed team situated within the Digital Experience Unit who are designing a new service to support grants management across the GLA Group. Our portfolio of projects is not just focused on replacing systems but looking at the full end‑to‑end experience of grantees, grant‑making teams and other users, and the support provided to them through people, technology, policy and guidance. We have been engaging teams across the GLA to understand ways of working and pain points to help us understand what we can streamline, standardise and improve, and ultimately, design a new service that supports this. We are now in an exciting delivery phase and require additional project delivery support.

As Product Manager for the Grant Services team, you will be responsible for the planning, prioritisation and delivery of improved products and processes to support transformation and continuous improvement in this area, championing good practice, accessibility and a user‑centred mindset. We require an experienced Product Manager to hit the ground running on supporting a number of active products in the Grants and Loans space, including:

• Salesforce
• GLA OPS
• Skills Gateway
• Jaspersoft

This role will need to work in a complex delivery partner landscape that includes:

• Salesforce
• Hyphen8
• Deloitte
• Internal system administrators
• GLA Finance / Transport for London

The candidate would benefit from experience in working with enterprise architecture and/or the above products. They will need to develop and configure a set of product and platforms to create effective systems through integrations that may include SAP, DocuSign, Spotlight and others.

You will work closely with grants programme teams to understand their funding requirements and translate these into product features and improvements in Salesforce, balancing stakeholder needs with realistic delivery timelines. You will collaborate with the grants delivery team to prioritise the product backlog, making decisions about which enhancements move forward based on user needs, regulatory requirements, and organisational impact. You will engage with users to gather feedback on the grants management system, identifying pain points and opportunities to streamline processes while maintaining compliance with funding and data protection requirements. You will work alongside technical specialists and delivery partners to define requirements for system configurations, integrations with corporate systems and data migrations. You will maintain product documentation including user stories and acceptance criteria, while participating in user acceptance testing and training activities to help grants officers adopt new features.

To be considered for the role you must meet the following essential criteria:

• Experience and passion for working according to the Government Service Standard.
• Confident in promoting the benefits of it to others at all levels of management.
• Experience working in a multidisciplinary, agile team, often with differing reporting lines, based in or out of the office, with in‑house staff and contractors, whilst managing multiple suppliers.
• Experience in managing multiple projects at once, maintaining roadmaps and setting direction and digital product strategy.
• Extensive experience working in a user‑centred manner, drawing out user needs and building, testing and iterating user stories.
• Demonstrable track record of maintaining and improving digital services.
• Thorough understanding of digital trends, practices and directions.
• Experience of grants management and Salesforce is desirable.

The core competencies that we will be shortlisting against:

• Building and managing relationships – developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.
• Communicating and influencing – presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us.
• Problem solving – analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.

If you would like to apply for the role you will need to submit the following:

• Up to date CV
• Personal statement with a maximum of 1500 words addressing how you demonstrate the essential criteria outlined above.

Please ensure your CV and Personal Statement have a maximum file size of 1.5 MB each and upload your Personal Statement to the CV and Cover Letters section of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (e.g., CV applicant name - 012345).

As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.

If you wish to talk to someone about the role, the hiring managers Michele Lambert / Helen Wilson would be happy to speak to you. If you have any questions about the recruitment process, contact glaopdcrecruitment@tfl.gov.uk.

Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you will be invited to an interview/assessment. The interview/assessment date is: Week of 19 – 26 January 2026 (may be subject to change).

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible.

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.

If you have a disability which makes submitting an online application form difficult, please contact resourcingteam@london.gov.uk.