At a Glance
- Tasks: Provide admin support for events and deliver exceptional customer service.
- Company: Join Leeds University Union, a vibrant charity at the heart of campus.
- Benefits: Enjoy holiday pay, discounts, and opportunities for personal development.
- Other info: Great culture focused on inclusion and career growth.
- Why this job: Be part of a diverse team making a real impact on student life.
- Qualifications: Strong communication, organisational skills, and attention to detail required.
The predicted salary is between 13 - 16 £ per hour.
Part time - hours per week, (Fixed term till / / 6)
Closing Date: 9am Thursday, 8th January 6
Job ref: / Open to students only
Leeds University Union (LUU) is a charity that helps over , students love their time at Leeds. Located at the heart of campus, the Union is a space to meet people, make new friends and get involved. Find out more about Leeds University Union.
About the role:
To provide administrative and operational support to the Events and Programmes team and give exceptional customer service to a programme of activities and events for both students and the general public.
What we’re looking for:
The successful candidate would work within the LUU Student Programmes and Events team to provide administrative and operational support to the Events and Programmes team and give exceptional customer service to a programme of activities and events for both students and the general public.
- To lead on administrative support for the Student Programmes and Events Team
- To support the Student Programmes team in ensuring that Crossroads, and its staff and volunteers, meet its operational service standards
- To provide excellent customer service, supporting all LUU members who interact with The Events and Programmes Team
- Administration of the LUU Events inbox and the Student Programmes and Events Inbox and provide admin support for general booking enquiries
- To deal with Events’ general enquiries (telephone and email)
- To provide full administrative support, including invoicing and minute taking
We are looking for a confident administrator with exceptional communication skills, organisational skills, and attention to detail.
What you get in return:
The benefits you can enjoy include holiday pay, extensive opportunities for learning and further development, NUS TOTUM Card, onsite venue staff discounts, discounted travel card, and discounted gym membership. The people and culture at LUU are often cited as the top reason why people enjoy working here. You will be part of an organisation that not only values but champions inclusion and diversity.
Events Administration Assistant in Leeds employer: Leeds University Union
Leeds University Union (LUU) is an exceptional employer that prioritises the well-being and development of its staff, offering a vibrant work culture at the heart of campus life. As an Events Administration Assistant, you will benefit from flexible hours, holiday pay, and numerous opportunities for personal growth, all while being part of a diverse community that champions inclusion and supports student engagement. With perks like discounted travel and gym memberships, LUU provides a rewarding environment for those looking to make a meaningful impact in the lives of students.
StudySmarter Expert Advice🤫
We think this is how you could land Events Administration Assistant in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leeds University Union. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leeds University Union before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Events Administration Assistant in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leeds University Union:Your cover letter is your chance to shine! Tell us why you want to work at Leeds University Union specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leeds University Union!
How to prepare for a job interview at Leeds University Union
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
