Chief Steward in Leeds

Hours of Work: As required by the Safety Officer

Department: Safety & Security

Location: LUFC, Elland Road, Leeds

Responsible to: Head of Safety & Security

Responsible for: Stand Manager

DBS: Required

Role Summary

Chief Stewards works directly to the Safety Officer. Their role is to ensure the plans for the event, made by the Safety team, are carried out in the venue. They are responsible for the quality assurance of stewards and for deployment of Agency staff and their performance.

To be the main link between the event operation staff and the Safety Officer.

To be collectively responsible for the safe execution of the Safety & Security operation at the stadium.

Role Responsibilities

• To attend pre event planning and briefing sessions as required.
• To control and co‑ordinate event staff and safety in specific areas of the event/venue.
• To ensure that the requirements of the Safety Certificate and Ground Regulations are met at all times.
• To supervise logistics and equipment for the event.
• To ensure adequate supplies, equipment and staff are on site each event day.
• To brief and instruct teams under their direction and conduct debriefs.
• To be responsible for the safety and comfort of spectators within a designated area at all times.
• To be responsible for the removal of disruptive customers who contravene Ground Regulations.
• To ensure all safety checks are carried out, and report back to the Event Control.
• To monitor all staff in the designated area before, during and after the event.
• To attend pre and post event briefings and compile a concise report for Safety Officer/ Event Manager.
• To carry out all instructions given by Safety Officer/ Event Manager through the management structure.
• Liaise with other Supervisors before, during, and after each event.
• Allocate Security for specified roles and responsibilities.
• To be responsible for ensuring Security disciplines and standards are set and maintained to the satisfaction of the Safety Officer/ Event Manager.
• To deal as appropriate with disciplinary and grievance issues.
• To collect and report any information from the event back to the Safety Officer.
• Taking ownership whilst dealing with high pressure situations.
• Hold pre‑event, and post‑event briefings.
• Manage the allocation and deployment of Supervisors, Stewards and Security Staff for specified roles and responsibilities.
• Brief managers/supervisors on arrangements for the event.
• Complete any required records for the event correctly and legibly.
• Carry out all instructions given by the Control Room or an authorised agent of the stadium.
• To be responsible for the health, safety and comfort of staff and spectators at all times.
• Assess and respond to referred problems and emergencies and immediately report to the Control Room.
• Know the location of the first aid room and any first aid equipment kept elsewhere in the venue; communicate locations to Managers and Supervisors for staff briefings.
• Be fully conversant with any methods or signals used to alert staff that an emergency has arisen; communicate to Managers and Supervisors for staff briefings.
• Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to the customer or the Control Room.
• Comply promptly with any instruction given in an emergency by the Stadium Safety Manager.
• Report to the Control Room any damage or defect which is likely to pose a threat to spectator health and safety e.g. a damaged seat or barrier.
• Coordinate the evacuation of the ground according to emergency and contingency plans.
• Debrief managers/supervisors and check venue and equipment.
• Collect and report any information from the event back to the customer.
• Attend the Club at given dates and times as advised by LUFC.

Other Responsibilities

Take responsibility for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.

Perform duties with due regard to Club policies and procedures and legislative requirements at all times.

Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all.

Undertake continuous professional development (CPD) training and/or additional training as identified or as required.

Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements.

Qualifications & Training

Essential: Must be trained or undergoing training to the required level (NVQ 4 or equivalent).

Knowledge, Skills & Experience

Essential

• Complete the Action Counters Terrorism (ACT) training / SCAN.
• Strong communication skills both verbal and written.
• Previous Supervisory experience at large scale event.
• Able to work accurately under pressure.
• Excellent customer service skills.
• Able to multi‑task.
• A strong team player with the ability to build and maintain positive relationships.
• Good knowledge of event security or willingness to learn.
• To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation.
• To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected.
• To act in a manner that supports the Club’s Vision and Values always.
• Dealing with any queries and offering additional information regarding the event.