Supervisor - Outpatients

The Outpatient Administration team work in collaboration with the Referral and Booking Service, Outpatient Nursing, Switchboard, Phlebotomy and the Robotic Process Automation teams. Together we form the Outpatient Clinical Service Unit. The Outpatient Administration team are based across five sites Leeds General Infirmary, Chapel Allerton Hospital, Seacroft Hospital, Wharfedale Hospital and St James University Hospital; and two Community Diagnostic Centres at Beeston and Armley. The Outpatient Supervisor is responsible for the supervision of a team of Clerical Officers, who provide administration support and front facing customer service to various Outpatient clinics. This role is based at Chapel Allerton Hospital and includes direct line management such as leading team meetings; organising one to one meetings; absence recording; appraisals and general health and wellbeing support. The Outpatient Supervisor supports the organisation of Outpatient clinics which includes workload allocation, organising rotas and ensuring Key Performance Indicators are achieved.The main attributes we are looking for are enthusiasm, motivation, professionalism, consistency and flexibility. We are seeking a good team player who can communicate effectively and demonstrate an honest and fair approach. We are proud of the diversity within our teams, welcome applications from people of all backgrounds and are committed to recruiting inclusively.

Main duties of the job

In Outpatient Administration, we place staff health and wellbeing at the heart of everything we do and actively promote flexibility in the workplace. We are committed to supporting all staff to succeed in their roles, including offering and supporting reasonable adjustments where needed. We value and recognise the power of the staff voice and encourage colleagues to act as champions through a range of staff networks, including Disability, LGBT and BME networks. We also adopt inclusive recruitment processes and as part of this, we share interview questions with all shortlisted candidates the day before interview. We believe this approach creates a level playing field, helps reduce stress, and enables candidates to fully understand what we are looking for. Our team is unique because we support Outpatient services across several locations and work in partnership with a wide range of Clinical Service Units. This provides a varied working environment, opportunities to develop a wide skill set, and valuable exposure to different specialties, services and different ways of working across the Trust. It is an exciting time within the Outpatient Administration team as we introduce more digital ways of working and support the Trusts commitment to sustainability by reducing paper use. If you have the skills to deliver a highly organised, patient centred service and would like to supervise a committed and friendly team this could be the role for you.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job responsibilities

For questions about this job, contact:

Name : Helen Lindsay Position: Assistant Patient Services Coordinator Email: helen.lindsay9@nhs.net Phone number: 01133924326

What you will bring to the role

• Experience of working in an office environment, with a sound understanding of office-based procedures, systems and administrative processes.
• A good standard of education demonstrating clear communication and the ability to work accurately with numerical information.
• Willingness to undertake training and ongoing development necessary to fulfil the responsibilities of the post and support service delivery.
• A fair, honest and consistent approach and an ability to ensure all staff and patients are treated with respect, equity and transparency.
• Diplomacy, selfmotivation and enthusiasm, with a consistently professional attitude, demonstrating appropriate behaviour and effective communication skills when dealing with staff, patients and the public.
• An ability to communicate sensitively and effectively with patients, visitors and colleagues demonstrating empathy and an understanding of confidentiality and diverse needs.
• A commitment to being a strong team player with a flexible approach to support service delivery and team objectives.
• Basic computer literacy and keyboard skills, with a willingness to develop IT skills and adapt to new systems and processes in line with service requirements.
• It is desirable that applicants have an understanding of any Leeds Teaching Hospitals NHS Trust (LTHT) policies relevant to the role.
• It is desirable that applicants have experience of using the Trust’s Patient Administration System, but training will be provided as required.
• Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred Collaborative Fair Accountable Empowered

All our actions and endeavours will be guided and evaluated through these values

We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.