At a Glance
- Tasks: Supervise a dynamic team managing patient bookings and ensure smooth operations.
- Company: Join the Leeds Teaching Hospital NHS Trust, a leader in patient care.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Flexible working hours with potential for career advancement.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in supervising teams and excellent communication skills required.
The predicted salary is between 21500 - 23500 £ per year.
The Referral and Booking Service department comprises of small teams working within specialities, they have the responsibility for registration and booking of patients for Outpatient appointments at the Leeds Teaching Hospital NHS Trust.The post holder will be required to maintain and provide a patient focused confidential, efficient and accurate administration service in line with the procedures set out in the Trusts Policies and Procedures.
Main duties of the job
The post holder will be required to coordinate the day-to-day activities of a busy patient administration team of clerical staff, you must have the ability to organise and motivate their team to deliver targets and be able to adhere to the Leeds Way Values of delivering a Patient Centred, Collaborative, Empowered, Accountable and Fair work environment.The post holder must have proven supervisory skills and techniques and must be able to carry out Personnel duties for the team, including recording Personnel information and have the ability to meet with staff in regards to various Human Resources procedures.You may be required to work cross site within Leeds Teaching Hospital.
About us
The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.Our vision is to provide the highest quality specialist and integrated care.We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.
Job responsibilities
For questions about this job, contact:
Name Zoe Richardson
Job description
Position Outpatient Support Manager
Email zoe.richardson1@nhs.net
What you will bring to the role
The Post-holder will be responsible for supervising on a day to day basis a large team of clerical staff responsible for the day to day running/Supervisory role of the Referral and Booking Service. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust.
The post holder will assist in the organisation of the Departmental team’s workload and provide a comprehensive clerical service to ensure the delivery of a coordinated and consistent operational management service.
The Post-holder will be responsible for supervising on a day to day basis a large team of clerical staff responsible for the day to day running/Supervisory role of the Referral and Booking Service. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust.
The post holder will assist in the organisation of the Departmental team’s workload and provide a comprehensive clerical service to ensure the delivery of a coordinated and consistent operational management service.
The post holder would require the following:-
- Experience of working in an office environment. (This includes work experience at school or college)
- Experience coordinating/supervising a team of clerical staff
- A good basic standard of Education demonstrating excellent communication skills and numeracy.
- A willingness to undergo training to carry out the job
- Experience in working with patients in an administrative role
- Minimum of 5 GCSE, NVQ or the equivalent qualifications
- Awareness of the NHD \plan and Modernisation Plans
- Fair, honest and consistent in their approach
- Able to communicate sensetively and effectively
- Computer literacy and willingness to further computer skills
Please see the attached job description for further information about this vacancy.
About Leeds Teaching Hospital NHS Trust
Our Trust values
The Leeds Way is working together to support each other and deliver the best possible care to patients.
We are….
Responsible Open and Honest One Team Kind
Our Trust priorities
Our purpose:
Excellent, safe and sustainable care for every patient every time
Our priorities:
People Improvement and Innovation Partnerships Outcomes
Sponsorship Eligibility
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
We reserve the right to close this advert early if we receive a high number of suitable applications.
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Supervisor - Outpatients in Leeds employer: Leeds Teaching Hospitals
Leeds Teaching Hospitals NHS Trust is an exceptional employer, offering a collaborative and supportive work environment for Consultant Paediatric Neurologists. With a strong emphasis on professional development and academic engagement, employees benefit from flexible working arrangements and the opportunity to make a meaningful impact in paediatric neurology services across Leeds and West Yorkshire.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Outpatients in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work at Leeds Teaching Hospital. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the Trust's values and how they align with your own. Be ready to share examples of how you've demonstrated these values in your previous roles. This shows you're not just a fit on paper but also in spirit!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for supervisory roles and be sure to highlight your experience in managing teams and delivering patient-focused services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Leeds Teaching Hospital team.
We think you need these skills to ace Supervisor - Outpatients in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supervisor - Outpatients role. Highlight your supervisory skills and experience in patient administration, as this will show us you understand what we're looking for.
Showcase Your Values:We love candidates who resonate with our values! In your application, mention how you embody honesty, fairness, and professionalism. This will help us see that you're a great fit for our team culture.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Leeds Teaching Hospitals
✨Know the Leeds Way Values
Before your interview, make sure you understand the Leeds Way Values: Patient Centred, Collaborative, Empowered, Accountable, and Fair. Think of examples from your past experiences that demonstrate how you've embodied these values in your work.
✨Showcase Your Supervisory Skills
Prepare to discuss your experience in supervising teams. Be ready to share specific instances where you motivated your team, handled conflicts, or improved processes. This will show that you have the proven supervisory skills they’re looking for.
✨Communicate Effectively
Since the role involves communicating with a wide range of people, practice articulating your thoughts clearly and sensitively. You might want to role-play common scenarios with a friend to get comfortable with this aspect of the job.
✨Understand the Administrative Processes
Familiarise yourself with the key administrative processes related to patient bookings and referrals. Being able to discuss how you would ensure compliance with Health & Safety and Data Protection policies will demonstrate your readiness for the role.
