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- Tasks: Coordinate patient services in Radiology, managing teams and improving service delivery.
- Company: Leeds Teaching Hospitals NHS Trust, committed to diversity and inclusion.
- Benefits: Flexible working options and opportunities for professional development.
- Other info: Join a supportive team with a focus on high-quality service delivery.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Good education, management qualification, and experience in Radiology preferred.
The predicted salary is between 37338 - 44962 £ per year.
We are seeking a Patient Services Coordinator in Radiology to develop operational services for diagnostic, cancer, unplanned and planned care metrics. The role involves change management, business planning, service delivery, performance management and service improvement. The Coordinator will lead, prioritise workloads, engage with teams, maintain line management responsibilities and support radiology staff across sites. Previous experience in Radiology or a similar role is preferred. Flexible working is available as part of this role.
Responsibilities
- Manage speciality administration clerical staff to deliver services.
- Work closely with the Assistant Patient Services Coordinators, Cancer Pathway Manager and Business Managers to support and implement service developments and to manage diagnostic and RTT targets.
- Collaborate with the wider Radiology team, engaging with clinicians and lead radiographers.
- Prioritise work, develop staff, review working practices, and ensure effective communication structures.
- Lead the recruitment and selection of patient administration staff, ensuring induction and orientation.
- Carry out staff appraisals, compile personal development plans and support staff development opportunities.
- Implement trust attendance management policy and manage staff annual leave, sickness absence, capability and grievances.
- Ensure staff work cooperatively within and outside the Clinical Support Unit, promoting high-quality service delivery.
- Take a lead role in reviewing and implementing new systems, ensuring the clerical team and medical secretariat function effectively.
- Maintain effective working relationships and good communication across all staff grades.
- Establish and maintain training plans, ensuring staff comply with policy, procedures and the use of electronic patient administration systems.
- Contribute to cover arrangements for annual leave, sickness and other absences.
Qualifications
- Good general standard of education.
- Management or supervisory qualification.
Experience
- Knowledge of Trust access policies and national rules on waiting times reporting.
- Knowledge of CRIS.
EEO Statement
Leeds Teaching Hospitals NHS Trust welcomes applications from all backgrounds and is committed to creating a diverse and inclusive environment.
Disclosure and Barring Service Check
This post requires a Disclosure to the Disclosure and Barring Service under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Patient Services Coordinator employer: Leeds Teaching Hospitals
Contact Detail:
Leeds Teaching Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former Patient Services Coordinators in Radiology on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on the latest trends in radiology and be ready to discuss how you can contribute to service delivery and performance management. Show us you’re not just a candidate, but the candidate!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in managing teams and improving services. The more comfortable you are talking about your skills, the better you'll come across in the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Patient Services Coordinator role!
We think you need these skills to ace Patient Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Services Coordinator role. Highlight any relevant experience in Radiology or similar positions, and don’t forget to showcase your management skills and knowledge of Trust access policies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to service delivery and performance management, and show us your passion for improving patient services.
Showcase Your Teamwork Skills: Since collaboration is key in this role, make sure to highlight your ability to work with various teams. Share examples of how you've engaged with colleagues or led projects that required teamwork, especially in a healthcare setting.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to us directly, and you can easily keep track of your application status!
How to prepare for a job interview at Leeds Teaching Hospitals
✨Know Your Stuff
Make sure you brush up on your knowledge of radiology and the specific services the role covers. Familiarise yourself with key terms like RTT targets and CRIS, as well as the Trust's access policies. This will show that you're not just interested in the job, but that you understand the field.
✨Show Your Leadership Skills
Since this role involves managing staff and leading teams, be prepared to discuss your previous experiences in leadership. Think of examples where you've successfully managed workloads or improved service delivery. Highlighting your ability to engage and develop staff will set you apart.
✨Communicate Effectively
Effective communication is crucial in this role. During the interview, demonstrate your ability to communicate clearly and confidently. You might want to practice explaining complex concepts simply, as you'll need to do this with both clinical and administrative staff.
✨Be Ready for Change Management Questions
Change management is a big part of this position, so expect questions about how you've handled change in the past. Prepare examples of how you've led teams through transitions or implemented new systems. Showing that you're adaptable and proactive will impress the interviewers.