At a Glance
- Tasks: Lead patient experience initiatives and improve services for patients, carers, and the public.
- Company: Join a dedicated team focused on enhancing patient care and involvement.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Shape the future of patient care and engage with diverse stakeholders.
- Qualifications: Post-graduate degree or equivalent experience in health or social care.
The predicted salary is between 37338 - 44962 € per year.
An exciting opportunity has arisen within AMS CSU Quality Team for a patient experience lead. The successful candidate will lead the implementation of systems and processes to ensure the Trust meets its statutory duties in relation to patient, carer and public involvement within operational services delivered by the department.
Main duties of the job:
- The successful candidate will supervise the patient, carer and public involvement team.
- They are responsible for providing performance information, reports and assurance for Trust groups and relevant CQC indicators in a timely manner.
- They will lead on the design and delivery of training programmes and training sessions.
- The post holder will lead the implementation of the operational service improvement programmes and have direct contact with external stakeholders, patient, carer and public involvement forums.
- The successful candidate will also lead the production and co-ordination of complaint responses and meetings.
Qualifications:
- Post-graduate degree in a relevant subject or equivalent relevant experience.
- Evidence of a higher level of knowledge relating to Patient Experience, PCPI, social or health policy.
- Experience of handling and working with complex data.
- Evidence of significant personal and professional development in the last three years.
- European computer driving licence.
- Evidence of education in health or social care.
Experience:
- Substantial insight of national policy and current strategies with regard to patient care and public involvement.
- Evidence of significant knowledge of national/local policies for interpreting provision within healthcare settings.
- Enhanced knowledge and understanding of Equality.
Patient Experience Lead employer: Leeds Teaching Hospitals
As a leading healthcare provider, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth and development. Our Patient Experience Lead role offers the opportunity to make a meaningful impact on patient care while benefiting from comprehensive training programmes and collaboration with dedicated professionals. Located in a vibrant community, our Trust is committed to ensuring that every team member feels valued and empowered to contribute to improving patient experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience Lead
✨Tip Number 1
Network like a pro! Reach out to professionals in the healthcare sector, especially those involved in patient experience. Use platforms like LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the Trust's current initiatives and challenges in patient experience. This will help us tailor our responses and show that we’re genuinely interested in making a difference.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email expressing our appreciation for the opportunity. It keeps us on their radar and shows our enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We make it easy for you to showcase your skills and experience directly to the hiring team, so don’t miss out on that advantage.
We think you need these skills to ace Patient Experience Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Patient Experience Lead. We want to see how your skills and background fit into our mission at AMS CSU!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. We love seeing how you've made a difference in patient care and public involvement!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate clarity, and it helps us understand your qualifications better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Leeds Teaching Hospitals
✨Know Your Stuff
Make sure you brush up on the latest national policies and strategies related to patient care and public involvement. Familiarise yourself with the Trust's current initiatives and how they align with your experience. This will show that you're not just interested in the role, but also invested in the organisation's mission.
✨Showcase Your Leadership Skills
As a Patient Experience Lead, you'll be supervising a team. Prepare examples of how you've successfully led teams or projects in the past. Think about challenges you've faced and how you overcame them, as well as how you foster collaboration and engagement among team members.
✨Prepare for Data Discussions
Since handling complex data is part of the job, be ready to discuss your experience with data analysis and reporting. Bring specific examples of how you've used data to drive improvements in patient experience or operational services. This will demonstrate your analytical skills and your ability to make data-driven decisions.
✨Engage with Stakeholders
You'll have direct contact with external stakeholders, so think about how you can effectively communicate and build relationships. Prepare to discuss your experience in engaging with patients, carers, and public forums. Highlight any successful collaborations or initiatives you've been part of that improved patient involvement.
