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- Tasks: Lead and support outpatient admin teams across multiple hospital sites.
- Company: Join a dynamic team at Leeds Teaching Hospitals NHS Trust, dedicated to patient care.
- Benefits: Enjoy flexible working options, including some remote work, and a supportive team environment.
- Why this job: Be part of an exciting journey to improve patient experiences through innovation and teamwork.
- Qualifications: Looking for proactive leaders with management experience and a commitment to quality care.
- Other info: Travel between sites is required; induction will be at Seacroft and Wharfedale Hospitals.
The predicted salary is between 36000 - 60000 £ per year.
We are excited to advertise a permanent full time Outpatient Support Manager post (previously known as Outpatient Site Manager) to join our Outpatient Admin team.
The Outpatient Support Manager will provide management support and leadership to the admin teams responsible for clinic preparation, reception and appointment bookings.
The Outpatient Admin team are based across five sites Leeds General Infirmary, Chapel Allerton Hospital, Seacroft Hospital, Wharfedale Hospital and St James University Hospital; and also support two Community Diagnostic Centres at Beeston and Armley. The successful post holder will be required to travel between sites, and the induction period will be predominantly based at Seacroft and Wharfedale Hospitals.
The Outpatient Admin team collaborate with the Referral and Booking Service, Outpatient Nursing, Switchboard, Phlebotomy and the Robotic Process Automation team. Together we form the Outpatient Clinical Service Unit.
The main attributes we are looking for include being flexible, proactive, resilient, professional, embracing of change, committed to working in partnership with others and committed to making positive progression towards the Trusts 7 Commitments and People Priorities.
Flexible working including some working from home can be supported in this role, but regular on site working is essential., The Outpatient Support Manager will be responsible for operational, people and budget management; performance, recruitment and retention, patient experience and innovation. Please read the attached role profile for more detailed information about the role.
The successful applicant will support progression with e-outcomes, Patient Hub and will seek opportunities to utilise Robotic Process Automation within the admin processes.
The Outpatient Support Manager will line manage the Assistant Patient Service Coordinators and will work closely with the Outpatient Site Managers,to ensure effective leadership across all sites and services. The Outpatient Support Manager will report into the Business Manager and will also work with the wider management team including the Service Manager and General Manager.
The Outpatient Support Manager will support and collaborate with various Clinical Service Units across the trust, which includes working with clinical teams such as doctors, nurses and phlebotomists.
The main focus of this role is to provide management and leadership support to admin teams, providing a positive staff experience,and ensuring the delivery of a high quality patient experience too.
This is an exciting time for the admin teams as we embrace change and utilise technology to streamline services and improve experiences for staff and patients alike. If you would like to be part of this exciting journey, this could be the role for you.
St. James’s University Hospital
Beckett Street
Leeds
LS9 7TF, https://www.leedsth.nhs.uk/ (Opens in a new tab), Business Manager
Kirsty Heslop
kirsty.heslop@nhs.net
Outpatient Support Manager (XN06) employer: Leeds Teaching Hospitals
Contact Detail:
Leeds Teaching Hospitals Recruiting Team
kirsty.heslop@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Support Manager (XN06)
✨Tip Number 1
Familiarize yourself with the specific clinics and hospitals mentioned in the job description. Understanding their unique operations and challenges will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in managing teams and improving patient experiences. Be ready to share specific examples of how you've successfully led teams or implemented changes that enhanced service delivery.
✨Tip Number 3
Show your adaptability and willingness to embrace change. Discuss any previous experiences where you successfully navigated transitions or implemented new technologies, especially in an administrative context.
✨Tip Number 4
Network with current or former employees of the Outpatient Admin team. They can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Outpatient Support Manager (XN06)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Outpatient Support Manager position. Understand the key responsibilities, required skills, and attributes that the company is looking for, such as flexibility, proactivity, and commitment to patient experience.
Tailor Your CV: Customize your CV to highlight relevant experience in management support, leadership, and operational roles. Emphasize any previous work with admin teams or in healthcare settings, and showcase your ability to embrace change and innovate.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the organization. Mention specific examples of how your skills align with the job requirements, particularly in areas like budget management, performance improvement, and collaboration with clinical teams.
Highlight Your Flexibility: Since the role requires travel between multiple sites, make sure to mention your willingness and ability to be flexible with working hours and locations. This shows that you are adaptable and ready to meet the demands of the position.
How to prepare for a job interview at Leeds Teaching Hospitals
✨Show Your Leadership Skills
As an Outpatient Support Manager, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare examples from your past experiences where you successfully led a team or managed a project, highlighting your proactive and resilient approach.
✨Emphasize Flexibility and Adaptability
The role requires flexibility and the ability to embrace change. Be ready to discuss situations where you've had to adapt to new processes or changes in your work environment, showcasing your commitment to continuous improvement.
✨Highlight Collaboration Experience
Collaboration with various clinical teams is key in this role. Share specific instances where you've worked closely with different departments or teams to achieve common goals, emphasizing your communication skills and teamwork.
✨Discuss Innovation and Technology Utilization
Since the role involves utilizing technology to improve services, be prepared to talk about your experience with innovative solutions or technologies in previous roles. Discuss how you've implemented or supported new systems to enhance efficiency and patient experience.
