At a Glance
- Tasks: Lead patient experience initiatives and improve services for patients, carers, and the public.
- Company: Join a dedicated healthcare team focused on enhancing patient care and involvement.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Shape the future of patient care and lead impactful training programmes.
- Qualifications: Post-graduate degree or equivalent experience in health or social care.
The predicted salary is between 37338 - 44962 € per year.
An exciting opportunity has arisen within AMS CSU Quality Team for a patient experience lead. The successful candidate will lead the implementation of systems and processes to ensure the Trust meets its statutory duties in relation to patient, carer and public involvement within operational services delivered by the department.
Main duties of the job:
- The successful candidate will supervise the patient, carer and public involvement team.
- They are responsible for providing performance information, reports and assurance for Trust groups and relevant CQC indicators in a timely manner.
- They will lead on the design and delivery of training programmes and training sessions.
- The post holder will lead the implementation of the operational service improvement programmes and have direct contact with external stakeholders, patient, carer and public involvement forums.
- The successful candidate will also lead the production and co‑ordination of complaint responses and meetings.
Qualifications:
- Post‑graduate degree in a relevant subject or equivalent relevant experience.
- Evidence of a higher level of knowledge relating to Patient Experience, PCPI, social or health policy.
- Experience of handling and working with complex data.
- Evidence of significant personal and professional development in the last three years.
- European computer driving licence.
- Evidence of education in health or social care.
Experience:
- Substantial insight of national policy and current strategies with regard to patient care and public involvement.
- Evidence of significant knowledge of national/local policies for interpreting provision within healthcare settings.
- Enhanced knowledge and understanding of Equality & Diversity and how this impacts on patient experience work streams.
- Proven experience of leading the development of and delivery of education and training programmes and teaching sessions relating to the patient experience framework.
- Evidence of experience working in a clinical/patient, public or customer facing role and implementing new systems and processes that are patient focused.
- Previous experience working in a clinical leadership role.
- Experience of leading others to meet challenging workloads.
- Knowledge and experience of audit processes within healthcare, research and patient survey construction and delivery.
- Evidence of managing change processes and an understanding of the challenges this may bring.
- Previous experience of data analysis and reporting.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Experience Lead in Leeds employer: Leeds Teaching Hospitals
Join our dedicated team at AMS CSU Quality Team, where we prioritise patient experience and foster a collaborative work culture. As a Patient Experience Lead, you will benefit from ongoing professional development opportunities, a supportive environment that values your contributions, and the chance to make a meaningful impact on healthcare delivery in our community. Our commitment to equality and diversity ensures that every voice is heard, making this an exceptional place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those involved in patient experience. Attend events or webinars where you can meet potential colleagues and learn about their experiences.
✨Tip Number 2
Prepare for interviews by researching the Trust's current initiatives and challenges in patient experience. This will help us tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! As a Patient Experience Lead, you'll need to convey complex information clearly. Try mock interviews with friends or use online resources to refine your pitch.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Patient Experience Lead in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in patient care and public involvement. We want to see how your skills align with the role of Patient Experience Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Data Skills:Since handling complex data is key for this role, include specific examples of your experience with data analysis and reporting. We love seeing how you’ve used data to improve patient experiences or operational processes.
Highlight Leadership Experience:As a Patient Experience Lead, you’ll be supervising a team, so make sure to emphasise any leadership roles you've had. Share stories about how you’ve led training programmes or managed change processes effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Leeds Teaching Hospitals
✨Know Your Stuff
Make sure you brush up on the latest national policies and strategies regarding patient care and public involvement. Being able to discuss these confidently will show that you're not just familiar with the role but also genuinely passionate about improving patient experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past, especially in a clinical or patient-facing environment. Highlight your experience in managing change processes and how you’ve successfully navigated challenges while keeping the focus on patient needs.
✨Data is Key
Since the role involves handling complex data, be ready to discuss your experience with data analysis and reporting. Bring specific examples of how you've used data to drive improvements in patient experience or operational services.
✨Engage with Stakeholders
Think about your experience working with external stakeholders and forums. Be prepared to talk about how you've built relationships and collaborated with various groups to enhance patient and public involvement. This will demonstrate your ability to communicate effectively and work as part of a wider team.
