Medical Secretary (XN04) in Leeds

Are you looking for a new challenge to become a Medical Secretary? Do you have excellent interpersonal skills with emphasis on communication to deliver outstanding patient care? Respiratory Medicine are looking for a highly motivated, flexible and hard-working person to provide secretarial and administrative support to the Lung Cancer Consultants and Nurse Specialists. The posts are based at St James's Hospital and will be part of the wider Respiratory Medicine department.

Duties include (but are not limited to):

• Dealing with telephone enquiries from patients, relatives and other health care providers
• Data entry
• Preparing clinical correspondence using the EPRO system
• Filing
• Making outpatient appointments on PAS (Patient Administration System)
• Dealing with the post

At LTHT, we pride ourselves on having the goal to be the best place to work. If this is a role you are interested in, please apply to become the Medical Secretary in Respiratory Medicine. To discuss this post further or to arrange an informal visit, please contact us.

If you are shortlisted and invited to interview, you will be expected to complete a typing assessment and demonstrate a typing speed of 40wpm (minimum).

Main duties of the job:

• Applicants will be required to demonstrate effective communication and organisational skills
• Be able to work on their own initiative, both independently and within a team
• Must be able to prioritise workload and work effectively in a busy environment
• Show commitment to providing a high professional standard of service

Experience of working in a patient administration area and PAS (Patient Administration System) would be an advantage and previous secretarial experience would be desirable.

About us:

Come and join our team in Leeds and become part of The Leeds Way sharing our vision and values. Our Trust is recognised for our staff engagement, great care and rated GOOD by the Care Quality Commission. Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north.

At Cardio-Respiratory CSU, we aim to be a fair and supportive CSU with positive, caring teams who are champions of the Leeds Way values. Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility.

Job responsibilities:

• Audio typing of work generated by the consultant and other associated staff in a timely and prioritised manner
• Respond effectively to telephone communications, prioritising appropriately and observing the need for discretion and courtesy
• Operate as first point of contact for consultant using judgement to establish the validity and priority of enquiries
• Liaising with the Admissions Liaison Officers regarding the admission of patients from out-patient clinics and domiciliary visits
• Respond to and prioritise receipt of patient test results and follow up, where appropriate
• Action internal and external post and general clinical correspondence on a daily basis
• Liaising with internal and external consultants to prepare complex medical staff rotas
• Maintain diary, arrange appointments, and meetings for consultant physician as required
• Retrieving case notes/X-rays when necessary and recording the movement of such on the Patient Administration System
• Collect additional information as requested, with the aim of monitoring the quality of service provided
• Provide suitable cover for other secretarial staff in cases of absences
• Refer to line manager any changes/cancellations to patient plans and clinics
• Provide training and support to clerical or trainee staff and to new/temporary staff
• Support administrative processes where clinics need re-scheduling

Person Specification:

Skills & behaviours:

• Prioritising and managing workload to meet deadlines
• Able to work independently and as part of a team
• Clear, concise, verbal and written communication skills
• Effective interpersonal skills
• Knowledge of the Data Protection Act in relation to patient confidentiality

Experience:

• Experience in using Microsoft Office packages including Word, Excel and PowerPoint
• Willingness to undertake further professional development
• Experience of dealing with the general public in a working environment
• Experience in using patient information systems, such as PAS

Qualifications:

• GCSE Grade C or above (or equivalent e.g. AMSPAR Level 2) in English and Maths
• Audio Typing/word processing (RSA II) or equivalent experience
• ECDL

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.