Medical Secretary/Receptionist (XN03) in Leeds

Nuclear Medicine are looking for a highly motivated, enthusiastic member of staff to join our team. The Nuclear Medicine departments operate 6 gamma cameras across St James Hospital and Leeds General Infirmary, scanning outpatients, inpatients and paediatrics. This busy department requires an individual with excellent communication skills to work as part of our administrative team. The applicant should have accomplished computer skills, a caring and friendly demeanour, and a keen eye for detail. The post is both challenging and rewarding and is most suited to an individual who can prioritise their workload, respond quickly to changing situations and work effectively in a busy environment. An understanding of the basics of the procedures undertaken in Nuclear Medicine and PET CT imaging would be advantageous but not essential to answer patient queries effectively and efficiently. This is a rotational, full time (37.5 hours a week) position so will involve working at both St James and Leeds General Infirmary.

Main duties of the job:

• This varied administrative role will involve a number of different clerical duties including being a first point of contact for patients arriving at, or ringing the department.
• Answering patient queries, managing patient referrals and appointment bookings.
• Adding reports to radiology systems, dealing with phone calls/emails from other service users or staff members from outside of the department.
• Managing the generic Nuclear Medicine email inboxes.
• Typing letters, taking minutes for meetings, being responsible for stock and organising room bookings/meetings.

About us:

This is an exciting opportunity to join one of the largest and most respected Teaching Hospitals in the UK. The Trust has a reputation as a centre of clinical excellence and strives to be at the forefront of research and innovation. Leeds Radiology work collaboratively across all modalities and strives to provide the best service to patients. Staff health and wellbeing is also of great importance, with many good support options available to staff. The Leeds Way values (Fair, Accountable, Collaborative, Empowered and Patient Centred) are embedded into the culture and ethos of the Trust, highlighting its commitment to delivering the highest quality of patient care whilst also encouraging a good, inclusive working environment where all staff feel listened to.

Job responsibilities:

The post holder will be responsible for the provision of a full and effective administrative and clerical support service to the Service. He/she will also be responsible for inputting data onto the departmental database system and producing reports as required. The post holder will be expected to arrange and plan their own work on a day-to-day basis within the overall demands and priorities of the department.

Knowledge, skills and experience required:

• GCSE in English and Maths or equivalent.
• Must be willing to attend relevant training courses.
• A good awareness of and understanding of issues surrounding diversity and patient involvement.
• Competent in word processing, spreadsheet packages and in using databases.
• Good written and verbal communication skills.
• Good command of spoken and written English.
• Numerate and able to use own initiative.
• Work experience in a health or social care setting.
• Knowledge of NHS.
• Personal or work experience of working with diversity e.g. disabled people, people from different cultures.
• The ability to communicate in an ethnic minority language and/or in British Sign Language would be a bonus.
• Competent in using other software (such as Access databases and web authoring software).

Experience:

• Previous or current admin/clerical experience.
• Work experience in health or social care setting.
• Understanding of working in a complex organisation.

Qualifications:

• GCSE Maths and English.

Skills & Behaviours:

• Well organised and uses own initiative.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.