Clerk/Typist (XN02) in Leeds

We have a fantastic opportunity for potential candidates to join our Surgical Oncology team as a Clerk/Typist. You will work closely with the medical secretaries to ensure all typing targets are met, whilst also being responsible for other admin duties such as opening and scanning the post and referrals. Other duties will include covering clinic reception and taking telephone calls from various departments and other units. This is an opportunity to work closely within a team whilst undertaking a varied administrative role.

Main duties of the job:

• The successful candidate will be able to demonstrate excellent interpersonal and communication skills.
• The ability to manage a busy workload is key for this role.
• They will be able to demonstrate typing and administration skills to a high standard.
• You will be able to demonstrate a good telephone manner, whilst being able to deal with challenging queries.

About us:

The surgical Oncology administrative team is made up of Breast Surgery, Endocrine Surgery, Gynaecology oncology and Thoracic Surgery services. All teams work closely and collaboratively, giving support to each other. We offer good opportunities to develop and enhance administrative skills helping achieve future career ambitions.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job responsibilities:

JOB PURPOSE/SUMMARY: The post holder will work closely with the consultant body within a supportive and encouraging environment within the Surgical Oncology team. General duties will include the typing of correspondence, clinic letters, and discharge summaries, dealing with telephone enquiries and supporting the various referrals to treatment targets, covering the reception clinics.

RSA II in audio typing or equivalent experience is a desired requirement to undertake this varied and interesting role, along with a good standard of English. We offer support through a structured period of induction, and opportunities for professional development in a supportive environment.

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY:

• Typing of medical reports/patient details onto a computerised system.
• Dealing with correspondence, incoming and outgoing, that any senior member of the department may require.
• Dealing with telephone enquiries from hospital staff, outside agencies and patients.
• Typing of medical letters onto the system.
• General clerical duties which include filing, photocopying and faxing.
• Provide cover in reception e.g. act as reception clerk, dealing with queries from patients, medical staff and outside agencies, including telephone enquiries.

Other duties:

• To liaise with colleagues and other disciplines as necessary.
• To maintain knowledge of office equipment based in the Department.
• To participate in the appraisal process as outlined by Trust policies and procedures.
• To take on additional and changing duties commensurate with the grade as defined by the APSC in response to demands made upon the Department.

The post holder will work closely with the consultant body within a supportive and encouraging environment within the Breast and Endocrine team. General duties will include the typing of correspondence, clinic letters, and discharge summaries, dealing with telephone enquiries and supporting the various referrals to treatment targets.

THE LEEDS WAY VALUES: Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Accountable, Empowered. All our actions and endeavours will be guided and evaluated through these values. Additionally, the following are core values which relate specifically to this post:

• Be of a mature, pleasant and friendly nature.
• A sense of humour is advantageous.
• Have a flexible approach to their work.
• Be committed and focused to provide a quality service that meets the needs of patients, staff and other health professionals.
• Be able to communicate at all levels with a professional manner, showing politeness and empathy towards patients and their families.
• Have an ability to learn by one's mistakes.

Person Specification:

• Self-motivated and enthusiastic.
• Able to work accurately and calmly whilst under pressure.
• Good team worker.
• Professional in appearance and conduct.
• Reliable and punctual.
• Be able to work as part of a team, supporting and covering colleagues where appropriate as and when required.
• Be self-motivated.
• Be able to work with limited supervision.
• Be of a mature, pleasant and friendly nature with a good sense of humour.
• Adaptable and flexible.
• Confident manner.
• Have the ability to stay calm whilst working under pressure.

• Good general standard of education.
• RSA II typing/word processing or equivalent.
• Microsoft Word for Windows.
• Keyboard/data entry skills are essential.
• ECDL certificate or working towards.
• Other Microsoft applications e.g. Excel.
• Good communication skills are required, both written and oral.

• Experience in a secretarial role.
• Knowledge of Medical Terminology.
• Hospital and/or general public experience.
• The post holder would be expected to develop their understanding and use of information technology.

• Good interpersonal and communication skills.
• Accurate typing and spelling ability.
• Good telephone skills.
• Able to use own initiative.
• Be honest, trustworthy, polite and helpful.
• Be professional in appearance and conduct.
• To familiarise him/herself with the basic work and procedures of the department in order to answer patient enquiries and provide an effective and efficient clerical service.