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- Tasks: Provide admin support and front-of-house reception for outpatient clinics.
- Company: Join the Leeds Teaching Hospitals NHS Trust, dedicated to patient care and staff wellbeing.
- Benefits: Flexible working, supportive environment, and opportunities for training and development.
- Other info: Be part of a diverse team committed to high-quality patient-centred services.
- Why this job: Make a real difference in patient experience while developing your skills.
- Qualifications: Strong literacy, numeracy, and interpersonal skills required.
The predicted salary is between 23970 - 25674 ÂŁ per year.
In Outpatient Administration we place staff health and wellbeing at the heart of everything we do and actively promote flexibility in the workplace. We support all staff to succeed in their roles, offering and supporting reasonable adjustments where needed. We value the staff voice and encourage colleagues to act as champions through staff networks, including Disability, LGBT+ and BME networks, and adopt inclusive recruitment processes.
Main duties of the job:
- As part of the Outpatient Clinical Service Unit, you will provide administration support to the Outpatient clinics at St James University Hospital.
- Using the Patient Administration System for computer‑based work.
- Providing front‑of‑house reception support.
- Booking patient appointments in person and by telephone.
- Ensuring all paperwork and systems are prepared in advance of appointments.
- Completing all post‑clinic actions in a timely manner.
- Working collaboratively with the Referral and Booking Service, Outpatient Nursing, Switchboard, Phlebotomy, and the Robotic Process Automation teams.
What you will bring to the role:
- Strong literacy and numeracy skills for accurate record‑keeping and appointment management.
- A commitment to undertake mandatory and role‑specific training as required.
- A clear insight into the duties and responsibilities of the post and their impact on patient experience.
- Self‑motivation and a commitment to delivering an efficient, high‑quality service in a busy environment.
- Reliability and dependability, with a consistent approach to attendance, time‑keeping and work responsibilities.
- A flexible and adaptable approach to duties and working practices, responding positively to changing service needs.
- Competent keyboard skills for accurate and efficient work.
- Good interpersonal skills and the ability to communicate politely, clearly and sensitively with patients, visitors and colleagues.
- Ability to work independently using initiative and judgement, within Trust policies, procedures and guidelines.
- Ability to work effectively as part of a multi‑disciplinary team to deliver high‑quality patient‑centred services.
The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care, guided by The Leeds Way values and behaviours.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) will be required.
Clerical Officer/Receptionist in Leeds employer: Leeds Teaching Hospitals
Contact Detail:
Leeds Teaching Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer/Receptionist in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at the Leeds Teaching Hospitals NHS Trust on LinkedIn or through professional networks. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to clerical roles. Think about how your skills in administration and customer service can shine through. We want to see your personality and how you fit into our team!
✨Tip Number 3
Show us your enthusiasm! When you get that interview, express your passion for patient care and teamwork. We love candidates who are genuinely excited about making a difference in the Outpatient Administration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team!
We think you need these skills to ace Clerical Officer/Receptionist in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Clerical Officer/Receptionist. We want to see how you can contribute to our team and support patient care!
Showcase Your Skills: Emphasise your strong literacy and numeracy skills, as well as your ability to communicate effectively. We value good interpersonal skills, so let us know how you've used these in previous roles!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially in a busy environment like ours. Make every word count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Leeds Teaching Hospitals
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like using the Patient Administration System and providing front-of-house support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
As a Clerical Officer/Receptionist, you'll be interacting with patients and colleagues regularly. Prepare examples of how you've communicated effectively in previous roles. Highlight your ability to handle sensitive situations with care and professionalism, as this is crucial for patient experience.
✨Demonstrate Flexibility and Adaptability
The job requires a flexible approach to changing service needs. Think of times when you've successfully adapted to new challenges or changes in your work environment. Sharing these experiences will show that you can thrive in a busy setting and are ready to meet the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they support staff wellbeing. This not only shows your interest but also helps you gauge if the workplace culture aligns with your values.