Clerical Officer - Outpatients (XN02) in Leeds

This role provides a high standard of administrative support to the Spinal Surgery Department. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required, and arranging clinical appointments for patients among other duties. To provide the Patient Services Coordinators, consultants, and clinical teams with administrative support. To demonstrate excellent customer service to patients, relatives, carers, colleagues, and external organisations. To have initiative compatible to the role and always maintain confidentiality.

Main duties of the job:

• Use the Patient Administration System as required.
• Politely and efficiently receive telephone enquiries from patients, carers, and external agencies in relation to hospital appointments, admissions and general enquiries.
• Support patient service coordinators, clinicians, and management in service delivery.
• To ensure proper use of the office equipment e.g. photocopier, printer, laminator etc.
• To work as an effective team member within the patient services team.

Core Values & Behaviours:

• This individual will be expected to work well as part of a multidisciplinary team and should be patient focused, professional, and flexible in their approach to work.
• Be aware of what information can be disclosed to staff, patients, and other agencies.
• Integrity, openness, and honesty.

Core Knowledge and Understanding:

• Excellent customer care skills.
• Be aware of and demonstrate commitment to the Trust's departmental policies and procedures.
• Have understanding of Health and Safety rules and to be responsible for one's own acts and omissions.

Principal duties and areas of responsibility:

• Typing/proofreading clinical correspondence relating to outpatient and inpatient attendances and other patient related correspondence on behalf of the consultant and clinical teams.
• Use a range of IT skills to support the clinical work of the consultant e.g. use of databases and spreadsheets to monitor waiting lists.
• Support administrative process as deemed appropriate by the PSC.
• To provide a full clerical support service to the Department including organising, sorting, and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required.
• Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel.
• Liaise with GPs and other hospital staff to provide the best patient care.

Person Specification:

• Experience of dealing with the public.
• Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry).
• Experience of working in a team.
• Appropriate NHS experience.
• PAS/EPRO/PPM+ knowledge / experience.

Skills & behaviours:

• Ability to communicate with patients, visitors, and associated professionals.
• Ability to work using own initiative & manage own workload.
• Professional approach to work and colleagues.
• Able to develop good working relationships and work as part of an effective team.
• Ability to maintain confidentiality at all times.
• Motivated, keen to learn. Reliable and committed. Trustworthy.
• Flexible approach to duties and working practices.
• Willingness to undergo training as required.

Qualifications:

• GCSE Grade C or above in English and Maths.
• Word Processing Skills RSA II or equivalent experience.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.