Bed Board Co-ordinator (XN03) in Leeds

An exciting opportunity has arisen for a full-time Operations Centre Coordinator within the Bed board team in Emergency and Specialty Medicine CSU. This post offers a Trust-wide service, however, the successful candidates will be based at St James's Hospital. Being part of the Operations Team is an interesting and diverse role; the team is responsible for the coordination of all acute and some elective admissions to the Trust. The Department operates 24 hours a day, 7 days a week and therefore the successful post holders will work shifts covering a mixture of days and nights including weekends. Shifts would be: Long days 07:00-20:00, Split shifts 10:00-20:00 or nights 19:10-07:10.

Main duties of the job

The successful post holder will be responsible for assisting the Trust in delivering Patient Access targets. This will include liaising with Patient Flow Coordinators, Bed Managers, Ward Managers, A&E staff, the PCAL team and the wider service to ensure the pathway for these patients runs smoothly. You will be expected to be enthusiastic and make a valuable contribution to the performance of the service. You must have excellent communication and IT skills and the ability to maintain an open and supportive relationship with your team whilst demonstrating flexibility within the role.

Job responsibilities

• The Operations Co-ordinator is responsible for ensuring the timely placement of patients by working in collaboration with other specialty-based bed managers to ensure patient flows from A&E are maintained and elective admissions are recorded in line with Trust policy.
• They will also be responsible for inputting patient level detail on relevant Trust administration systems in a timely and accurate manner, creation of case notes and interrogation of patient administration systems to establish appropriate information.

Knowledge, Skills and Experience Required

• Education to GCSE grade C standard or equivalent or the ability to pass the Trust's Basic Literacy and Numeracy Test level 2.
• Ability to work on their own initiative, as part of a team and to stringent deadlines.
• Knowledge and understanding of patient access standards.
• Ability to follow Trust policy and procedures.
• A willingness to undergo all training requirements necessary for the post.
• Work experience in a health or social care setting.

Core Behaviours and Skills

• The post-holder is expected to be honest, reliable and flexible.
• Respect confidentiality in line with National, Trust and local policies and guidelines.
• A positive and professional attitude.
• Commitment to own personal & professional development as agreed with their line manager.
• Commitment to their team's personal & professional development.

Communication & Working Relationships

It is essential that the Operations Co-ordinator maintains and develops good working relationships with all staff. This will involve considerable liaison with consultants, nursing staff, managers, medical secretaries, and patient administration staff throughout the Trust.

Qualifications

• GCSE in English and Maths or Equivalent OR Educated to grade C standard or equivalent or the ability to pass the Trust's Basic Literacy and Numeracy Test level 2.
• Basic computer/typing qualifications.

Experience

• Work experience in a health or social care setting.
• Awareness of Government/Trust policies and procedures relating to patient placement.
• Previous administrative/clerical experience.