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- Tasks: Lead admin teams and support patient care in a vibrant children's hospital.
- Company: Join the Leeds Children's Hospital, one of the largest in the UK.
- Benefits: Flexible working options, including hybrid work and condensed hours.
- Why this job: Make a real difference in children's lives while developing your leadership skills.
- Qualifications: GCSEs in Maths and English; experience in patient administration and staff management.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for 2 Assistant Patient Services Coordinators to join the Children's hospital. As part of a friendly and supportive administrative and managerial team, you'll lead the administration and clerical teams, work closely with clinical staff, and play a key role in delivering outstanding patient care. We're seeking enthusiastic, team-oriented individuals with strong leadership skills who can inspire their teams to achieve positive and successful outcomes. This role offers both rewarding challenges and the chance to make a real difference. Located at Leeds General Infirmary, you will join a collaborative team of Assistant Patient Services Coordinators and Patient Services Coordinators, working together to manage the operational workforce and delivery of trust goals. For the successful candidate, flexible working options are available, including condensed hours and hybrid working. As a Children's Hospital, we take pride in promoting and supporting flexible working arrangements across all our teams within the CSU.
Main duties of the job:
- The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitively and effectively with a wide range of people, including medical staff, patients, and other colleagues.
- You will support the Patient Services Co-ordinator and the Business Manager in delivering the services for the specialty.
- The Assistant PSC will manage their defined areas within the specialty and will be responsible for prioritising tasks, delegating work, creating strong communication networks, developing staff, and reviewing working practices to ensure the effective running of the department.
- As the Assistant PSC you will ensure that processes and procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.
About us:
The Leeds Children's hospital is one of the largest children's hospitals in the UK. We offer a wide range of secondary, tertiary and supra-regional services. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. All our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us and contact the named contact if you have any questions.
Job responsibilities:
- The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitively and effectively with a wide range of people, including medical staff, patients and colleagues.
- Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the specialty.
Please see the attached job description for further information.
Person Specification:
- Qualifications: Good standard of education at a minimum of GCSE (or equivalent) level in Maths and English.
- Experience: Thorough knowledge of patient administration processes and systems, Knowledge of NHS RTT pathways, Experience of staff management including recruitment, retention and HR processes, Knowledge of Microsoft Office Packages and e-mail technology, Understanding of data confidentiality and information governance policies.
- Skills & behaviours: Professional attitude to work, diplomatic and calm under pressure, Ability to communicate effectively at all levels, Ability to prioritise and organise own workload and adhere to deadlines, Ability to motivate staff, Exceptional customer/patient service skills.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Assistant Patient Services Co-ordinator (XN04) in Leeds employer: Leeds Teaching Hospitals
Contact Detail:
Leeds Teaching Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Patient Services Co-ordinator (XN04) in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Leeds Children's Hospital on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient services. We should focus on showcasing our leadership skills and ability to motivate teams, as these are key for the Assistant PSC role.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable for the interview. It shows we’re serious about joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in being part of the Leeds Children's Hospital team.
We think you need these skills to ace Assistant Patient Services Co-ordinator (XN04) in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Patient Services Co-ordinator role. Highlight your relevant experience and skills that match the job description, especially your leadership abilities and patient care focus.
Showcase Your Communication Skills: Since this role involves working closely with medical staff and patients, it’s crucial to demonstrate your communication skills. Use examples in your application that show how you’ve effectively communicated in previous roles, especially in sensitive situations.
Highlight Your Organisational Skills: The job requires strong organisational skills, so be sure to mention any experience you have in managing workloads or prioritising tasks. We want to see how you can keep things running smoothly in a busy environment!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Leeds Children’s Hospital.
How to prepare for a job interview at Leeds Teaching Hospitals
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Assistant Patient Services Co-ordinator. Familiarise yourself with patient administration processes and NHS RTT pathways, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
Since this role involves managing teams, be prepared to discuss your leadership style. Think of examples where you've motivated staff or improved team performance. Highlighting your ability to inspire others will resonate well with the interviewers.
✨Communicate Effectively
Practice your communication skills, as you'll need to interact with a diverse range of people. Be ready to demonstrate how you can communicate sensitively and effectively, especially in high-pressure situations. This is crucial for delivering outstanding patient care.
✨Emphasise Flexibility and Adaptability
With flexible working options available, it’s important to show that you can adapt to different working arrangements. Share any experiences where you've successfully managed changing priorities or worked in varied environments, as this will highlight your suitability for the role.
