At a Glance
- Tasks: Provide admin support and front-of-house reception for outpatient clinics.
- Company: Join the Leeds Teaching Hospitals NHS Trust, dedicated to patient care and staff wellbeing.
- Benefits: Flexible working, supportive environment, and opportunities for training and development.
- Other info: Be part of a diverse team committed to high-quality patient-centred services.
- Why this job: Make a real difference in patient experience while developing your skills.
- Qualifications: Strong literacy, numeracy, and interpersonal skills required.
The predicted salary is between 23970 - 25674 € per year.
In Outpatient Administration we place staff health and wellbeing at the heart of everything we do and actively promote flexibility in the workplace. We support all staff to succeed in their roles, offering and supporting reasonable adjustments where needed. We value the staff voice and encourage colleagues to act as champions through staff networks, including Disability, LGBT+ and BME networks, and adopt inclusive recruitment processes.
Main duties of the job:
- Providing administration support to the Outpatient clinics at St James University Hospital.
- Using the Patient Administration System for computer‑based work.
- Providing front‑of‑house reception support.
- Booking patient appointments in person and by telephone.
- Ensuring all paperwork and systems are prepared in advance of appointments.
- Completing all post‑clinic actions in a timely manner.
- Working collaboratively with the Referral and Booking Service, Outpatient Nursing, Switchboard, Phlebotomy, and the Robotic Process Automation teams.
What you will bring to the role:
- Strong literacy and numeracy skills for accurate record‑keeping and appointment management.
- A commitment to undertake mandatory and role‑specific training as required.
- A clear insight into the duties and responsibilities of the post and their impact on patient experience.
- Self‑motivation and a commitment to delivering an efficient, high‑quality service in a busy environment.
- Reliability and dependability, with a consistent approach to attendance, time‑keeping and work responsibilities.
- A flexible and adaptable approach to duties and working practices, responding positively to changing service needs.
- Competent keyboard skills for accurate and efficient work.
- Good interpersonal skills and the ability to communicate politely, clearly and sensitively with patients, visitors and colleagues.
- Ability to work independently using initiative and judgement, within Trust policies, procedures and guidelines.
- Ability to work effectively as part of a multi‑disciplinary team to deliver high‑quality patient‑centred services.
The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care, guided by The Leeds Way values and behaviours.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) will be required.
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or salary threshold concessions.
Clerical Officer / Receptionist employer: Leeds Teaching Hospitals
At Leeds Teaching Hospitals NHS Trust, we prioritise staff health and wellbeing, fostering a flexible work environment that supports personal and professional growth. Our inclusive culture encourages staff engagement through various networks, ensuring every voice is heard while providing essential administrative support in a dynamic outpatient setting at St James University Hospital. Join us to be part of a dedicated team committed to delivering high-quality patient care and making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer / Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values and how they support staff wellbeing will help you connect during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your interpersonal skills! During the interview, be sure to demonstrate how you communicate clearly and sensitively. Remember, they’re looking for someone who can connect with patients and colleagues alike.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Clerical Officer / Receptionist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Clerical Officer/Receptionist. We want to see how you can contribute to our team and support patient care!
Showcase Your Interpersonal Skills:Since you'll be interacting with patients and colleagues, it's crucial to demonstrate your communication skills. Use examples from your past experiences where you've effectively communicated or resolved issues.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you're a great fit for the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Leeds Teaching Hospitals
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the main duties, like using the Patient Administration System and providing front-of-house support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
As a Clerical Officer/Receptionist, you'll be interacting with patients and colleagues regularly. Prepare examples of how you've communicated effectively in previous roles. Highlight your ability to remain polite and sensitive, especially in busy or stressful situations.
✨Demonstrate Flexibility and Adaptability
The job requires a flexible approach to changing service needs. Think of instances where you've successfully adapted to new challenges or changes in your work environment. This will show that you can handle the dynamic nature of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how they support staff wellbeing. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
