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- Tasks: Lead and support busy patient administration teams to achieve key performance goals.
- Company: Join a proud NHS Trust recognized for its commitment to diversity and staff wellbeing.
- Benefits: Enjoy flexible working options, including some remote work, and a supportive team environment.
- Why this job: Make a real impact in patient services while developing your leadership skills in a collaborative setting.
- Qualifications: Looking for proactive individuals with strong organizational and communication skills.
- Other info: Travel between multiple hospital sites is required; inclusive recruitment practices ensure everyone has a fair chance.
The predicted salary is between 28800 - 43200 £ per year.
The successful applicants will provide managerial support to clerical teams and will be responsible for the day-to-day activities of busy patient administration teams – including the management of the Outpatient Supervisors and Clerical Officers. The post holder must have the ability to organise and motivate the team to help achieve our Key Performance Indicators.
The Outpatient team are based at Leeds General Infirmary, Chapel Allerton Hospital, Seacroft Hospital, Wharfedale Hospital and St James; including the Community Diagnostic Centres at Beeston and Armley. The Outpatient Administration team collaborate with the Referral and Booking Service, Outpatient Nursing, Switchboard, Phlebotomy and the Robotic Process Automation team. Together we form the Outpatient Clinical Service Unit.
The main attributes we are looking for include being flexible, reliable,proactive,professional with an ability to remain calm under pressure.
Flexible working including some working from home can be supported in this role, but regular on site working and travel between sites,is required to ensure adequate support for the clerical teams.
We welcome applications from people of all backgrounds and are committed to recruiting inclusively., The Assistant Patient Services Coordinators will provide a high-quality service in line with Trust standards and policies. They are required to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues.
The post holder will manage their defined areas within the Outpatient team and will be responsible for prioritising work, developing staff, reviewing working practices to ensure effective services, ensuring that processes and procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.
The ability to work flexibly and across multiple sites is essential for this role as our posts will support hospital sites and Community services at Beeston and Armley. Travel to different sites will be required on a regular basis. The post will also require working Monday to Friday, with occasional weekends.
The Assistant Patient Services Coordinator team report into the Outpatient Site Managers and will also work with the wider management team including the Business Manager. The Assistant Patient Services Coordinators also support and collaborate with various Clinical Service Units across the trust, which includes working with clinical teams such as doctors, nurses and phlebotomists.
If you have the skills and experience to deliver a highly organised, patient centred service and would like to manage a friendly team this could be the role for you!, We are very proud of the established staff groups within our Outpatient team, including our successful Equality, Diversity & Inclusion staff group. We are proud winners of an LTHT Time to Shine Award 2022 for a Leeds Way award in the Fair category.
We recognise the power of the staff voice & encourage staff to act as champions through various staff networks including Disability, LGBT+ and BME.
We put staff Health and Wellbeing at the heart of everything we do and promote the importance of flexibility at work. We want to support all staff to succeed in their role & support reasonable adjustments in the workplace.
We adopt inclusive recruitment processes and share interview questions the day before interview, to all shortlisted candidates. We believe this creates a level playing field, reduces stress and helps interviewees know what we are looking for.
St. James’s University Hospital
Beckett Street
Leeds
LS9 7TF, https://www.leedsth.nhs.uk/ (Opens in a new tab), Outpatient Site Manager
Alison Parkes
alisonparkes@nhs.net
Assistant Patient Services Co-ordinator (XN04) employer: Leeds Teaching Hospitals
Contact Detail:
Leeds Teaching Hospitals Recruiting Team
alisonparkes@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Patient Services Co-ordinator (XN04)
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to the Outpatient Administration team. Understanding these metrics will help you demonstrate your ability to motivate and organize a team effectively during the interview.
✨Tip Number 2
Highlight your experience in managing diverse teams and collaborating with various clinical service units. Be prepared to share specific examples of how you've successfully worked with medical staff, patients, and colleagues in previous roles.
✨Tip Number 3
Showcase your flexibility and adaptability by discussing past experiences where you had to manage multiple tasks across different locations. This will demonstrate your readiness for the travel and on-site work required for this position.
✨Tip Number 4
Emphasize your commitment to inclusivity and staff wellbeing. Share any initiatives or practices you've implemented in previous roles that support a positive work environment, as this aligns with the values of the Outpatient team.
We think you need these skills to ace Assistant Patient Services Co-ordinator (XN04)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Patient Services Coordinator position. Understand the key responsibilities, required skills, and the importance of teamwork in this role.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in managing teams or working in patient services. Provide specific examples that demonstrate your ability to organize, motivate, and support a team effectively.
Showcase Your Communication Skills: Since the role requires effective communication with a wide range of people, include examples in your application that showcase your ability to communicate sensitively and professionally with medical staff, patients, and colleagues.
Demonstrate Flexibility and Proactivity: Make sure to convey your flexibility and proactive approach in your application. Mention any experiences where you successfully adapted to changing circumstances or took initiative to improve processes.
How to prepare for a job interview at Leeds Teaching Hospitals
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Assistant Patient Services Coordinator. Familiarize yourself with the day-to-day activities, including managing clerical teams and collaborating with various clinical service units.
✨Showcase Your Flexibility
Highlight your ability to work flexibly across multiple sites and adapt to changing circumstances. Be prepared to discuss examples from your past experiences where you successfully managed competing priorities.
✨Emphasize Communication Skills
Since the role requires effective communication with a wide range of people, be ready to demonstrate your interpersonal skills. Share specific instances where you communicated sensitively and effectively with colleagues or patients.
✨Prepare for Team Management Questions
Expect questions about team management and motivation. Think of examples where you have successfully organized and motivated a team to achieve key performance indicators, and be ready to discuss your approach to staff development.
