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For Companies At a Glance
- Tasks: Manage office systems and support the team to meet patient needs.
- Company: Join Wirral University Teaching Hospital, a leading NHS Trust serving 400,000 people.
- Benefits: Enjoy flexible working hours, a supportive team, and a friendly work environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic setting.
- Qualifications: 5 GCSEs or equivalent; experience in clerical roles is essential.
- Other info: Standard DBS check required, with costs covered by the Trust.
The predicted salary is between 22500 - 26000 £ per year.
Job Summary
An exciting opportunity has arisen for a Clerical Manager within Children’s Services at both Arrowe Park Hospital and St Catherine’s Health Centre sites.
The successful candidate should be organised, approachable and happy to help.
This post is to cover office hours between 09:00 until 17:00. Working hours can be negotiated on appointment.
Main duties of the job
This interesting and varied role requires the ability to work well on your own initiative whilst being committed to teamwork as you will need to work with others to meet the patients’ needs.
This position also requires good communication skills, the ability to meet the demands of working in a busy environment and is able to represent the department with due professionalism.
You will be responsible for implementing and managing systems for the office/team workload, ensuring work is completed within strict timescales.
You will need to exercise your judgement and initiative based on experience and knowledge of arising problems and taking appropriate action to resolve situations, including follow up with investigation results, ensuring that all results are presented to medical staff and subsequently auctioned/filed into patients’ medical records.
You will have the ability to work under pressure, prioritise your workload and to deal with confidential and sensitive issues in a professional manner.
About Us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Date posted
03 March 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
408-25-175
Job locations
Arrowe Park Hospital
Upton
CH49 5PE
Job Description
Job responsibilities
If successful in this role, there is a requirement for you to have a standard DBS. This will be paid for by the Trust and then deducted from your salary over a period of 3 months.
As this vacancy is within the division of Women and Children, there is a mandatory requirement for successful applicants to join the DBS update service. The cost of joining the update service is £16 per year, and applicants are liable to cover this cost with no reimbursement from the Trust. Further details of how to join the update service will be provided upon appointment.
Responsibilities
Please see Job overview & attached Job description for further information about the Clerical Manager position available with WUTH.
Person Specification
Qualifications
Essential
- 5 GCSE’s or equivalent
- NVQ 3 in customer care and business administration or equivalent experience in a clerical role
- Proven experience working in a clerical role
Desirable
- Leadership qualification
- Proven experience in a clerical role within the NHS
- Proven experience of staff management
Knowledge and Skills
Essential
- Knowledge of administrative and management procedures and practices
- Knowledge of MS Office and basic keyboard skills
- Excellent communication skills, both verbal and written
- Proven leadership skills
- Good communication and interpersonal skills at all levels
- Ability to work as part of a team
Desirable
- Presentation and training skills
- Experience of managing staff meetings
- Experience of Cerner Millennium
- Understanding of Trust policies and NHS agenda
- Knowledge of the Trust’s rules regarding confidentiality
- Knowledge of the Trust’s procedures for dealing with complaints
Personal Attributes
Essential
- Good time management skills
- Good organisational skills
- Able to maintain a professional approach when working under pressure
- Be able to maintain confidentiality
Desirable
- Ability to work flexibly
- Assertive
- Self-motivated and enthusiastic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
UK Registration
Applicants must have current UK professional registration.
Employer details
Employer name
Wirral University Teaching Hospitals NHS Trust
Address
Arrowe Park Hospital
Upton
CH49 5PE
Employer’s website
#J-18808-Ljbffr
Clerical Manager employer: Leeds Teaching Hospitals NHS Trust
Contact Detail:
Leeds Teaching Hospitals NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Manager
✨Tip Number 1
Familiarize yourself with the specific administrative and management procedures used in healthcare settings. Understanding how these systems work will help you demonstrate your readiness for the role during the interview.
✨Tip Number 2
Highlight your experience in managing workloads and prioritizing tasks, especially in busy environments. Be prepared to share examples of how you've successfully handled pressure and met deadlines in previous roles.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you effectively interact with team members and medical staff. Being able to convey information clearly and professionally is crucial in this position.
✨Tip Number 4
Research Wirral University Teaching Hospitals NHS Trust and its values. Understanding the organization's mission and how you can contribute to their goals will help you stand out as a candidate who aligns with their culture.
We think you need these skills to ace Clerical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in clerical roles, particularly within healthcare settings. Emphasize your organizational skills and ability to work under pressure, as these are key for the Clerical Manager position.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and your approachability. Mention specific examples of how you've successfully managed workloads and worked as part of a team in previous roles.
Highlight Relevant Qualifications: Clearly list your qualifications, especially any NVQ in customer care or business administration. If you have leadership qualifications or experience, make sure to include those as well.
Demonstrate Understanding of the Role: In your application, show that you understand the responsibilities of the Clerical Manager role. Discuss your familiarity with administrative procedures and your ability to handle confidential information professionally.
How to prepare for a job interview at Leeds Teaching Hospitals NHS Trust
✨Show Your Organisational Skills
As a Clerical Manager, being organised is key. Prepare examples of how you've successfully managed workloads or implemented systems in previous roles. This will demonstrate your ability to handle the demands of a busy environment.
✨Demonstrate Teamwork and Communication
Highlight your experience working in teams and your communication skills. Be ready to discuss how you’ve collaborated with others to meet patient needs and how you handle sensitive information professionally.
✨Prepare for Pressure Situations
The role requires working under pressure, so think of specific instances where you've successfully prioritised tasks or resolved conflicts. This will show your ability to maintain professionalism in challenging situations.
✨Understand the Trust's Values
Familiarise yourself with Wirral University Teaching Hospital's values and mission. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly fits into their culture.
