At a Glance
- Tasks: Support patient administration, reception, and medical secretarial duties in a friendly environment.
- Company: Leeds Student Medical Practice, dedicated to student-focused healthcare.
- Benefits: Gain valuable experience in healthcare administration and develop your professional skills.
- Other info: Full-time onsite role with opportunities for personal growth.
- Why this job: Make a positive impact on patient experiences while working in a supportive team.
- Qualifications: GCSE level education and good communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
PLEASE NOTE THIS ROLE IS FULLY ONSITE AND DOES NOT ATTRACT A SPONSORSHIP LICENCE.
Interview location: On site, face to face.
This role will broadly work across practice support areas which will include workflow, reception and medical secretaries to provide a positive and friendly professional image and patient experience.
Main duties of the job
- Administration Medical Secretary duties
About us
Leeds Student Medical Practice's mission is to provide high-quality, accessible, and student-focused healthcare in a supportive and inclusive environment. We are committed to the well-being of our patients and colleagues, ensuring a culture of care, respect, and continuous improvement.
Job responsibilities
- Acknowledging new patient records
- Register new patient records
- To sort and date stamp all incoming patient related mail
- To scan documents onto the clinical systems
- To manage medical requests and respond accordingly
- Ensure correspondence is appropriately actioned when the clinician is not required to view it
- Be able to locate documents as needed by the clinical and non-clinical user
- Carry out other administration related tasks as delegated by supervisor/manager
Patient Administration
- Acknowledging new patient records
- Register new patient records
- To sort and date stamp all incoming patient related mail
- To scan documents onto the clinical systems
- To manage medical requests and respond accordingly
- Ensure correspondence is appropriately actioned when the clinician is not required to view it
- Be able to locate documents as needed by the clinical and non-clinical user
- Carry out other administration related tasks as delegated by supervisor/manager
Reception Duties
- Greeting and booking in patients for surgeries and clinics
- Dealing with patient enquiries efficiently and courteously
- Signposting patients to the correct service
- Initiating contact with and responding to requests from patients, team members, and external agencies
- Input data into patients' healthcare records as necessary
- Direct requests for information i.e., SARs, insurance and DVLA forms to the relevant team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Always maintain a clean tidy effective working area
- Support all clinical team's general tasks as requested
- To ensure that all visitors and telephone callers to the practice are greeted professionally
- To ensure all telephone calls are managed appropriately
- To ensure all e-requests are dealt with
- To manage the flow of patients arriving at the reception desk for appointments, prescriptions, or queries
- To administer the e-consultation process
Administration Duties
- Ensuring specimens are ready for the daily courier driver
- To work in accordance with written protocols
- Scanning of documents onto the EMIS system
- Opening and distribution of practice post and ensuring outgoing post is documented in the post book
- Changing details on EMIS as required
Medical Secretary Duties
- To provide administrative support including typing referral letters, and arranging appointments with secondary care and follow up arrangements as required e.g., choose and book
- Dealing with patient notes, tasks, and screen messages from colleagues
- Dealing with all patients and their relatives/carers and external agencies in a caring and professional manner
- General secretarial duties
- Dealing with telephone enquiries to and from but not limited to the following: patients, secretaries, and colleagues at hospitals and outside agencies
- Undertaking routine clinical administration duties and other tasks relevant to
Person Specification
- Clear polite telephone manner (E)
- Be computer literate and operate commonly used IT packages (E)
- Able to work as part of a team (E)
- Good interpersonal skills (E)
- Polite and confident (E)
- Flexible and cooperative (E)
- Sensitive and empathetic in distressing situations (E)
- Ability to work under pressure (E)
Qualifications
- Education to GCSE level or equivalent experience (E)
- Administration Qualification (D)
Experience
- Previous experience of administration in the health sector or be able to demonstrate transferable skills from other sectors (E)
- Good clear and confident communicator (E)
- Good standard of literacy (E)
- Ability to work under pressure and prioritise own workload (E)
- Experience working with the public (E)
- Experience of EMIS (D)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Practice Support Administrator in Leeds employer: Leeds Student Medical Practice
Leeds Student Medical Practice is an exceptional employer, offering a supportive and collaborative work environment for Mental Health Occupational Therapists. With a focus on professional development, employees benefit from access to clinical supervision, training opportunities, and a friendly multidisciplinary team dedicated to improving mental health outcomes for students and young professionals in Leeds. The practice's commitment to innovation in occupational therapy ensures that staff can make a meaningful impact while enjoying a fulfilling career in a vibrant city.
Contact Details:
Leeds Student Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Practice Support Administrator in Leeds
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Leeds Student Medical Practice.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Leeds Student Medical Practice.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Leeds Student Medical Practice, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Practice Support Administrator in Leeds
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Leeds Student Medical Practice.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Leeds Student Medical Practice.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Leeds Student Medical Practice. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Leeds Student Medical Practice. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Leeds Student Medical Practice
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Leeds Student Medical Practice’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
