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- Tasks: Support vulnerable passengers during transport, ensuring their safety and wellbeing.
- Company: Join Leeds City Council, a leading employer with over 14,000 staff dedicated to community service.
- Benefits: Enjoy flexible working hours, competitive salary, and generous pension contributions.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Good communication skills and a caring attitude; training provided for those willing to learn.
- Other info: Diversity is celebrated; applications from all backgrounds are encouraged.
The predicted salary is between 20000 - 28000 £ per year.
Job title: Enhanced Passenger Assistant
Hours: 16 hours
Contract:Permanent (Term time only)
Location:Westland Road, LS11 5SB
As a passenger assistant you will provide a safe and supportive transport experience to vulnerable clients, older people, children who are in care, children and young people with varying degrees of learning, emotional and physical difficulties.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As a Passenger Assistant, you will bring to the role:
- Good communication skills and the ability to work as part of a team.
- Available to work on a split shift between core hours of 7-10am and 2-5pm, 16hrs weekly
- Flexibility to the changing needs of the service
- Approachable and caring attitude offering a warm welcome to passengers, families, carers and staff
- A good understanding of your responsibilities in regard of Health and safety
- An enhanced DBS will be required
- A good level of physical ability is needed
About the role
As our next Passenger Assistant, you will join a team that transports over 4,000 passengers to school/college or centres daily. We currently employ over 350 passenger assistants, and our team is growing due to increased demand for our service. You will be integral in supporting passengers ensuring their safety, conduct and wellbeing while on transport. You will enjoy working with people your approachability, warmth and enthusiasm will contribute positively to our passenger\’s day. You will need to support passengers on off transport so a good level of physical ability will be required.
What we offer you
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates . Read our recruitment of ex-offenders policy .
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you\’ll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Job Description
Job purpose Passenger transport is responsible for the provision of a safe transport service to the most vulnerable clients; older people, children who are in care and adults, children and young people with varying degrees of learning, emotional and/or physical difficulties.
Responsibilities
- To attend to the passengers’ personal needs, hygiene, first aid and wellbeing.
- To support passengers who may have complex medical needs and who may need emergency medical support.
- To communicate with passengers who require additional support with communication, including those passengers who use a mechanical system. The postholder may also be required to use British sign language, PECS cards and or Makaton.
- To use equipment as directed by the driver to support passengers.
- To support passengers who because of their physical needs may need to be transported in wheelchairs.
- To protect and distract passengers who may harm themselves or others whilst been transported.
- To supervise and support pupils ensuring their health, safety and wellbeing.
- To establish good relationships with all passengers and colleagues, acting as a role model and being aware of and responding appropriately to individual needs.
- To ensure the inclusion and acceptance of all pupils.
- To be aware of pupil problems and report any concerns to a responsible officer (parent/carer/school staff)
- To complete and provide passenger information as requested by a Supervising officer.
- As and when required to supervise a Passenger assistant on a lower grade, to ensure health, safety and welfare of passengers is met.
- To be aware of and to comply with policies relating to safeguarding, health and safety, data governance to report any concerns to a supervising officer.
- To support the council values.
- To attend and participate in relevant meetings, training and learning and development activities.
- Post-holders are required to attend a minimum of five days training per year.
Qualifications
Basic numeracy and literacy skills.
To be willing to undertake and complete the pass the PATS PLUS training course within six months of appointment.
Essential requirements
Method of Assessment will be through one or more of the following Application Form, Test, Interview, and Certificate
Essential behavioural and other characteristics
- Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city
- Able to understand and observe Leeds City Council policies and procedures
- Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
- Participate in appraisal, training and development activities to ensure up, to date knowledge and skills
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding equality and diversity of Leeds City Council
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- The Council has adopted a flexibility protocol and the role will be expected to work within these parameters
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Passenger Transport Enhanced Passenger Assistant employer: Leeds Safe Roads Partnership
Contact Detail:
Leeds Safe Roads Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Transport Enhanced Passenger Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable clients, including children and older people. Understanding their unique challenges will help you demonstrate your empathy and suitability for the role during any informal discussions or interviews.
✨Tip Number 2
Reach out to current or former Passenger Assistants to gain insights into their experiences. This can provide you with valuable information about the role and help you articulate your understanding of the job's demands when you apply.
✨Tip Number 3
Highlight your communication skills by engaging in community activities or volunteering with vulnerable groups. This not only builds your experience but also shows your commitment to supporting those in need, which is crucial for this position.
✨Tip Number 4
Be prepared to discuss your flexibility and ability to adapt to changing situations. Think of examples from your past experiences where you've successfully managed unexpected challenges, as this will resonate well with the hiring team.
We think you need these skills to ace Passenger Transport Enhanced Passenger Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Enhanced Passenger Assistant position. Understand the responsibilities and required skills, such as good communication and a caring attitude, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience working with vulnerable individuals, children, or in a care setting. Mention specific examples that demonstrate your ability to support passengers and ensure their safety and wellbeing.
Showcase Your Skills: Clearly outline your communication skills and teamwork abilities in your application. Provide examples of how you've worked effectively in a team environment and how you can contribute positively to the passenger experience.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your genuine interest in the role and the values of Leeds City Council. This shows that you are not just sending a generic application.
How to prepare for a job interview at Leeds Safe Roads Partnership
✨Show Your Caring Attitude
As a Passenger Assistant, your approachability and warmth are key. During the interview, share examples of how you've supported vulnerable individuals in the past, highlighting your caring nature and ability to create a welcoming environment.
✨Demonstrate Communication Skills
Good communication is essential for this role. Be prepared to discuss how you would communicate effectively with passengers who may have additional needs. Consider mentioning any experience you have with alternative communication methods, such as British Sign Language or PECS.
✨Highlight Teamwork Experience
This position requires working closely with drivers and other staff. Talk about your previous experiences in team settings, focusing on how you contributed to the team's success and maintained a positive atmosphere.
✨Understand Health and Safety Responsibilities
Familiarise yourself with health and safety protocols relevant to passenger transport. Be ready to discuss how you would ensure the safety and wellbeing of passengers during journeys, demonstrating your awareness of the responsibilities that come with the role.
