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- Tasks: Lead a team to deliver high-quality advice services and support clients with welfare benefits and energy issues.
- Company: Join Leeds Citizens Advice & Law Centre, making a real difference in people's lives.
- Benefits: Flexible working, ongoing training, and a supportive, inclusive environment.
- Why this job: Be part of a trusted organisation that empowers communities and promotes social justice.
- Qualifications: Strong communication skills and a commitment to helping others are essential.
- Other info: Hybrid working available; various hours to suit your lifestyle.
The predicted salary is between 29000 - 31000 £ per year.
Salary: £34,434 - £36,636 pro rata
Hours: 28 - 35 per week
Contract: Permanent
Location: Leeds / Hybrid
Closing Date: Tuesday 24 February 2026
Join the Team Making a Difference in Leeds! Do you believe in social justice, equality, and making a real difference in people’s lives? Leeds Citizens Advice & Law Centre helps over 30,000 people a year with welfare benefits, debt, housing, energy issues, and more. We’re looking for enthusiastic and motivated individuals to join our dedicated team of advice professionals.
Responsibilities:
- As Advice Team Leader you will play a key role in ensuring our advice services are delivered to high quality standards with a strong focus on Welfare Benefits and Energy and client care.
- You will lead, motivate and support staff to deliver quality services, helping the team to achieve agreed targets and objectives.
- You will support and provide cover for Team Leaders of other subject areas, and will also work in our City Centre Hub supporting advice through face to face, telephone and digital channels.
Experience of people management is desirable but this role may also appeal to an experienced Energy and Welfare Benefits caseworker with a good level of technical knowledge who is looking to develop skills in managing and supervising others, and support holistic service delivery in related advice areas.
Excellent organisation and communication skills are essential for this role, along with a solution-focused approach and an understanding of the importance of motivating individuals to succeed. A positive approach to leading a team and working with others to achieve wider organisational goals is essential.
What We Offer:
- Flexible working patterns with the option of hybrid working for most roles
- Supportive, inclusive work environment
- Ongoing training and development to help you grow
- A real chance to make an impact in the lives of people across Leeds
Who We’re Looking For:
We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework. Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.
Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential. Various Hours available. Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.
To find out more, download a job pack from: Interviews will be held: from Wednesday 11th March onwards.
Leeds Citizens Advice & Law Centre is committed to equality, diversity and inclusion. We welcome applications from all sections of the community.
The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.
Advice Team Leader in Leeds employer: Leeds Safe Roads Partnership
Contact Detail:
Leeds Safe Roads Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Team Leader in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Leeds Citizens Advice & Law Centre is all about social justice and community support, so be ready to share how your experience aligns with their mission.
✨Tip Number 3
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to convey your thoughts clearly and confidently is key. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there, making it easier for us to help you land that dream job.
We think you need these skills to ace Advice Team Leader in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Advice Team Leader. We want to see how you can contribute to our mission of social justice and support for the community.
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your cover letter or CV, let us see your knack for effective communication!
Highlight Relevant Experience: If you have experience in people management or casework, make sure to spotlight that in your application. We’re looking for candidates who can lead and motivate a team, so share any relevant examples that showcase your leadership abilities.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re following the correct process. We can’t wait to hear from you!
How to prepare for a job interview at Leeds Safe Roads Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and energy issues. Familiarise yourself with the latest policies and practices, as well as the specific challenges faced by clients in Leeds. This will show that you're not just passionate about social justice, but also well-informed and ready to make a difference.
✨Showcase Your Leadership Skills
As an Advice Team Leader, you'll need to demonstrate your ability to motivate and support a team. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you’ve inspired others to achieve their goals and maintained high-quality service delivery.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen actively and respond thoughtfully to questions. This will not only showcase your communication skills but also your commitment to client care and teamwork.
✨Emphasise Your Commitment to Social Justice
Be prepared to discuss why social justice is important to you and how it aligns with your career goals. Share personal anecdotes or experiences that highlight your dedication to helping others. This will resonate with the interviewers and demonstrate that you’re a great fit for their mission.
