At a Glance
- Tasks: Provide essential admin support to a university lecturer and manage various tasks.
- Company: University of Leeds, a vibrant academic community.
- Benefits: 42 days holiday, gym discounts, personal development courses, and more.
- Other info: Flexible part-time role with opportunities for personal growth.
- Why this job: Make a meaningful impact by supporting a professional in their academic journey.
- Qualifications: Highly organised with strong attention to detail.
The predicted salary is between 11.7 - 14.3 £ per hour.
This job is only available to University of Leeds staff. It may be released externally should we not appoint internally.
We are seeking a highly organised and detail-oriented Admin Support Worker to provide essential administrative assistance to a university lecturer who has been awarded Access to Work support.
The primary focus of this role is to manage and assist with a wide range of administrative tasks related to the lecturer's academic and professional responsibilities.
The role will also involve coordinating and ensuring the smooth delivery of the lecturer's existing support provisions, including liaising with relevant departments and tracking ongoing support needs.
This part-time, flexible role offers a meaningful opportunity to support a university professional in their work while helping to ensure they receive the necessary accommodations.
What we offer in return
- 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) - That's 42 days a year!
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
- Access to on-site childcare, shopping discounts and travel schemes are also available.
And much more!
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Support Worker in Leeds employer: Leeds Partnership
The University of Leeds is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation among its research teams. With flexible working options and a commitment to employee growth, staff can thrive in their careers while contributing to impactful research across diverse fields such as AI and Data Science. Located on a dynamic campus, employees benefit from access to cutting-edge resources and a supportive community dedicated to academic excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker in Leeds
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Leeds Partnership and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Leeds Partnership and let us see your personality shine through!
We think you need these skills to ace Support Worker in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Leeds Partnership.
Get Familiar with Our Brand:Before applying, take some time to learn about Leeds Partnership and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Leeds Partnership
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Leeds Partnership.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Leeds Partnership will surely appreciate.
