Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, assist with check-in/check-out, and ensure a memorable experience.
- Company: Join one of the world's leading hotel brands with a focus on hospitality.
- Benefits: Free meals, uniform provided, discounts on stays, pension scheme, and career development.
- Why this job: Be part of a dynamic team that values respect, kindness, and personal growth.
- Qualifications: Customer service experience preferred, but passion for hospitality is key.
- Other info: Opportunities for training and internal transfers within Marriott's global network.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities:
- Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
- Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
- Coordinate with other departments to ensure guest requests are fulfilled efficiently.
- Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
- Handle guest complaints with empathy and resolve issues to their satisfaction.
- Promote hotel services and amenities to enhance guest experience and drive revenue.
- Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
- Monitor guest feedback and implement improvements based on their suggestions.
- Assist in training new staff on guest service standards and procedures.
- Maintain accurate records of guest interactions and transactions.
Safety And Company Policies:
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Guest Service Associate in Leeds employer: Leeds Marriott Hotel
Contact Detail:
Leeds Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Associate in Leeds
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when you're aiming for that Guest Service Associate role.
✨Tip Number 2
Show up prepared! Research the hotel brand and its values before your interview. Knowing about their commitment to exceptional hospitality will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your passion for customer service and how you can contribute to creating memorable experiences for guests.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Service Associate in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your customer service experience and any skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the role.
Be Professional Yet Friendly: While we love a casual vibe, remember to keep your language professional. Use clear and polite language, as this reflects the kind of communication we expect with our guests. A friendly tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Leeds Marriott Hotel
✨Know the Company
Before your interview, take some time to research the hotel brand and its values. Understanding their commitment to exceptional hospitality will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Showcase Your Customer Service Skills
As a Guest Service Associate, your ability to handle guest inquiries and complaints is crucial. Prepare specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate your capability to provide excellent service.
✨Practice Common Interview Questions
Anticipate questions related to guest interactions, such as how you would handle a difficult guest or promote hotel services. Practising these scenarios can help you articulate your thoughts clearly and confidently during the interview.
✨Dress the Part
First impressions matter! Make sure to dress professionally for your interview, reflecting the hotel's standards. A neat appearance not only boosts your confidence but also shows that you respect the company’s culture.