Team Leader - Operations in Leeds

Overview

This is a FULL TIME role MONDAY - FRIDAY 8.30am - 5.00pm (Occasional Saturdays). Based in Pudsey LS28. Salary £25,000 to £28,000 depending on experience.

About Us

Leeds Junk & Rubbish are a fast-growing waste removal company, running a busy fleet of vehicles across Leeds and West Yorkshire. We pride ourselves on excellent customer service, efficient operations, and a supportive team culture. With continued growth, we’re now looking for a hands-on Team Leader to oversee daily operations, bookings, and conversions.

Role Overview

What you’ll be doing:

• Planning and managing daily operations – routes, team allocation, and vehicle scheduling.
• Ensuring jobs are completed efficiently, on time, and to company standards.
• Monitoring and improving conversion rates – your own office bookings, as well as team job completion vs quotes.
• Managing and supporting our fleet of vehicles and drivers, including basic compliance and maintenance reporting.
• Problem solving quickly to keep jobs on track in a fast-paced environment.
• Delivering excellent customer service across phone, email, and WhatsApp.
• Motivating and leading your team to consistently achieve revenue and performance targets.
• Reporting on conversion rates and KPI’s.

What We’re Looking For

• Experience in operations, planning, transport, or waste management.
• Strong customer service background with proven sales/conversion ability.
• Excellent problem-solving skills and initiative.
• Ability to thrive in a fast-paced, target-driven environment.
• Confidence in managing people, vehicles, and performance through KPIs.
• Good IT/organisational skills to track bookings, conversions, and fleet records.
• Excellent English and communication skills.
• Friendly and confident phone manner.
• Creative approach to problem-solving and process improvement.
• Dependable and hardworking with a strong team spirit.
• Willing to learn, grow, and take on new responsibilities.
• Previous experience in a team leader operational role.

What We Offer

• Competitive salary + bonus scheme linked to conversion rates and operational performance.
• 20 days annual leave plus statutory bank holidays
• Bonus Structure
• A chance to grow with a rapidly expanding company.
• Comprehensive training and ongoing support
• Onsite parking
• Company team events

Job Details

• Job Types: Full-time, Permanent
• Pay: £25,000.00-£28,000.00 per year

Requirements

• Ability to commute/relocate: Pudsey LS28: reliably commute or plan to relocate before starting work (preferred)
• Education: GCSE or equivalent (required)
• Experience: operations, planning, transport or waste management: 1 year (required)
• team leader: 2 years (required)