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- Tasks: Lead operational delivery of healthcare services and drive performance improvements.
- Company: Join Leeds GP Confederation, a collaborative network of GP practices focused on patient care.
- Benefits: Enjoy a permanent role with competitive pay, professional development, and a supportive work environment.
- Why this job: Make a real difference in healthcare while developing your leadership skills in a dynamic setting.
- Qualifications: Experience in management and performance improvement; strong communication and leadership skills required.
- Other info: Be part of a forward-thinking organisation with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
The Service Delivery and Performance Lead will provide operational leadership to ensure the safe, effective, and efficient delivery of a portfolio of Leeds GP Confederation services, including being on the Senior Manager on call rota. The post holder will be responsible for performance management, service improvement, stakeholder engagement, service budget responsibility, contributing to developing business cases, and ensuring services meet contractual, regulatory, and quality standards.
Main duties of the job include:
- Provide operational leadership and line management of their defined service area.
- Lead the delivery and operational management of Confederation services within portfolio.
- Ensure adequate leadership and guidance is provided to all team members.
- Monitor KPIs, contracts, and service-level agreements, addressing issues proactively to maintain performance.
- Produce monthly service performance reports for the Chief Operating Officer and wider Executive Team.
- As CQC Registered Manager for the portfolio, ensure compliance with CQC and other regulatory bodies.
- Maintain effective communication and collaboration with Primary Care Networks (PCNs), GPs, practice teams, commissioners, third sector and wider system partners.
- Lead seamless operational integration across the wider Leeds GP Confederation teams.
- Develop and implement systems for ongoing monitoring of service quality, performance and clinical standards.
- Analyse performance data to identify risks, trends, and areas requiring improvement.
- Contribute to the development of operational and service strategies aligned with Confederation objectives.
- Manage service budgets in partnership with the Finance Team to ensure value for money and financial sustainability.
- Provide visible and supportive leadership to operational teams, fostering a high-performance culture.
- Engage with patients, communities, and partners to support service transparency and improvement.
Person Specification:
- Politically astute with the ability to communicate highly complex and contentious information.
- Proven knowledge of business planning processes and knowledge of performance management and development.
- Strong leadership skills and the ability to motivate and influence staff.
- Excellent communication and relationship-building skills.
- Ability to interpret complex data and performance information to drive improvement.
- High level of resilience and ability to work under pressure.
Qualifications:
- Degree or Equivalent experience.
- Evidence of continuing professional development.
- Management or Leadership Qualification.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Service Delivery and Performance Lead employer: Leeds GP Confederation
Contact Detail:
Leeds GP Confederation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery and Performance Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Leeds GP Confederation and its services. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to service delivery and performance management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Service Delivery and Performance Lead position.
We think you need these skills to ace Service Delivery and Performance Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery and Performance Lead role. Highlight your experience in operational leadership, performance management, and stakeholder engagement, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven service improvements or managed budgets effectively. We want to see how you’ve made a real impact in your previous roles!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and shows that you’re serious about joining our team at Leeds GP Confederation!
How to prepare for a job interview at Leeds GP Confederation
✨Know Your Services Inside Out
Before the interview, make sure you thoroughly understand the services offered by Leeds GP Confederation. Familiarise yourself with their mission and how they deliver patient-centred care. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Prepare for Performance Management Questions
Given the focus on performance management in this role, be ready to discuss your experience with KPIs and service-level agreements. Think of specific examples where you've successfully improved service delivery or managed performance issues, as this will showcase your capability to drive high standards.
✨Showcase Your Stakeholder Engagement Skills
This position requires strong collaboration with various stakeholders. Prepare examples of how you've built relationships with GPs, practice teams, or other partners. Highlight your communication skills and any successful initiatives you've led that involved multiple parties.
✨Demonstrate Resilience and Problem-Solving
The role calls for a resilient manager who can handle pressure. Be ready to share instances where you've faced challenges and how you overcame them. This could involve managing conflicts, navigating complex situations, or implementing innovative solutions to improve service delivery.
