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- Tasks: Support customers with financial advice and help them maintain their tenancies.
- Company: Leeds Federated, a purpose-driven organisation focused on community wellbeing.
- Benefits: Competitive salary, essential car user allowance, and opportunities for career growth.
- Why this job: Make a real difference in people's lives by improving their financial wellbeing.
- Qualifications: Strong knowledge of welfare benefits and excellent communication skills.
- Other info: Join a diverse team dedicated to supporting the community.
The predicted salary is between 30000 - 42000 £ per year.
As a Financial Inclusion Officer, you'll help people make a home by supporting Leeds Federated customers to improve their financial wellbeing and sustain their tenancies. You'll provide clear, in-depth advice on welfare benefits, debt, and income maximisation, offering practical support to customers who may be at risk of arrears, court action, or financial exclusion.
Working closely with colleagues across the organisation, you'll respond to internal referrals, deliver preventative support, and contribute to the wider objectives of the association. This is a role where you can make a real difference, ensuring customers receive a high-quality, trusted service that helps them stay informed, feel supported, and maintain positive relationships with the association.
What you'll do:
- Provide advice, information and support to customers on all aspects of money management
- Advise and support customers in challenging decisions about housing and welfare benefit entitlements including appeals, review requests and overpayment decisions
- Help reduce rent and service charge arrears by applying our policies consistently and proactively
- Support customers' financial wellbeing and maximise the Association's income by providing early, proactive support and clear communication
- Support customers' overall wellbeing by providing practical guidance and connecting them with the right support services
- Work across the association to support sustainable tenancies and strong, well-managed neighbourhoods
- Support customers to engage with the association and influence how services and improvements are provided and delivered to consistently high standards
- Keep up to date with changes in welfare benefits legislation and regulations
- Deliver excellent customer service and achieve high levels of customer satisfaction
What we're looking for:
- Strong knowledge of welfare benefits and debt advice legislation
- Ability to assess benefits and interpret financial information
- Experience of dealing with a range of welfare rights and benefit issues of customers
- Able to communicate clearly with colleagues and customers, ensuring information is shared in an approachable way
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
Financial Inclusion Officer in Leeds employer: Leeds Federated Housing
Contact Detail:
Leeds Federated Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Inclusion Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the financial inclusion space, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching Leeds Federated and understanding their mission. Be ready to discuss how your skills in welfare benefits and debt advice can help them achieve their goals. Show them you’re not just another candidate, but someone who truly cares about making a difference.
✨Tip Number 3
Practice your communication skills! Since this role involves clear communication with customers and colleagues, consider doing mock interviews with friends or family. Get comfortable explaining complex financial concepts in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Financial Inclusion Officer in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with welfare benefits and debt advice. We want to see how your skills align with the role of Financial Inclusion Officer, so don’t hold back on showcasing your relevant knowledge!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language that reflects your understanding of financial wellbeing and customer support. We appreciate a well-structured application that’s easy to read!
Show Your Passion: Let us know why you’re excited about this role! Share your motivation for helping others improve their financial situations and how you can contribute to our mission at Leeds Federated. A bit of enthusiasm goes a long way!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Leeds Federated Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and debt advice legislation. Familiarise yourself with the latest changes and how they impact customers. This will not only show your expertise but also demonstrate your commitment to helping others.
✨Practice Makes Perfect
Rehearse common interview questions related to financial inclusion and customer service. Think about scenarios where you've helped someone with financial issues and be ready to share those experiences. This will help you articulate your skills and make a strong impression.
✨Show Your Empathy
As a Financial Inclusion Officer, you'll be dealing with sensitive situations. During the interview, convey your understanding of the challenges customers face and how you can support them. Use examples that highlight your ability to connect with people and provide practical guidance.
✨Engage with the Team Spirit
Since this role involves working closely with colleagues, express your enthusiasm for teamwork. Share examples of how you've collaborated in the past to achieve common goals. This will show that you're not just focused on individual success but also on contributing to the wider objectives of the organisation.