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- Tasks: Support customer engagement through admin tasks, event coordination, and maintaining accurate records.
- Company: Join Leeds Federated, a purpose-driven housing association making a difference in local communities.
- Benefits: Enjoy 30 days annual leave, flexible working, healthcare plan, and team socials.
- Other info: Hybrid role with opportunities for career growth and collaboration across teams.
- Why this job: Be part of a team that amplifies customer voices and shapes impactful services.
- Qualifications: Strong organisational skills, attention to detail, and a passion for community engagement.
The predicted salary is between 26849 - 26849 £ per year.
Are you highly organised, customer-focused and passionate about making a difference in local communities? We are looking for a Customer Engagement Administrator to join our team and play an important role in helping us involve our customers in shaping our services. This is an exciting opportunity for someone with strong administration skills who enjoys organising events, coordinating meetings, managing information, and working collaboratively with colleagues and customers to deliver a positive experience.
What you'll do:
- Provide day-to-day administrative support to the Customer Engagement Team, including managing inboxes, responding to routine enquiries and maintaining accurate records.
- Maintain and update databases and CRM systems to ensure information is accurate and up to date.
- Support the preparation of reports, presentations and performance information.
- Coordinate customer meetings, workshops and engagement events, including booking venues, arranging refreshments and sending invitations.
- Prepare agendas, meeting papers, minutes and action notes for customer meetings and panels.
- Support scrutiny activities and help ensure customer engagement processes are well organised and compliant.
- Work with colleagues to draft and distribute routine communications such as newsletters, reminders and customer updates.
- Maintain and update our online customer engagement platform.
- Ensure high standards of data quality, GDPR compliance and excellent customer service at all times.
What we're looking for:
- Strong organisational skills with excellent administrative skills and attention to detail.
- Able to confidently coordinate meetings, manage diaries and handle multiple priorities.
- Comfortable maintaining databases and working with systems and records.
- Strong written and verbal communication skills, with the ability to communicate clearly and professionally.
- A customer-focused and approachable attitude, with a passion for community engagement.
- Able to work collaboratively across teams and build positive working relationships.
Work arrangements:
- Hybrid role (2-3 days commitment to working in the office).
- Occasional travel may be required to support meetings, engagement activities and community events.
Closing Date: 25th May 2026
Interviews Date: 4th / 5th June 2026
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!
Why Join Us?
This is an opportunity to be part of a team that helps shape services through meaningful customer involvement. You'll play an important role in ensuring our customers' voices are heard while supporting work that positively impacts local communities. Our commitment to our values goes beyond work itself; it extends to how we support you too:
- Generous holiday allowance: 30 days annual leave plus bank holidays, with an additional 1.5 days off over the Christmas period.
- Flexible leave options: choose to buy extra annual leave or sell back unused days.
- Agile and flexible working: offering options to work remotely or from our hubs across Leeds.
- Healthcare plan: access to Health Shield. This allows you to claim back costs on everyday health and wellbeing expenses, with 24/7 GP access and online health assessments.
- Fund for team socials and Monthly Fuddles!
To review all our benefits, please visit our 'Work for us' page. We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis, we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.
Customer Engagement Administrator in Leeds employer: Leeds Federated Housing
Contact Detail:
Leeds Federated Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Administrator in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds Federated. Understand their mission and values, and think about how your skills can help them achieve their goals. This will show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer engagement and administration. Think about examples from your past experiences that highlight your organisational skills and customer-focused attitude. We want you to shine!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the company culture and the role. They might share tips that could give you an edge during the interview process. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and reinforces your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Engagement Administrator in Leeds
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your strong organisational skills in your application. We want to see how you can manage multiple priorities and coordinate events, so share examples of your past experiences that demonstrate this.
Be Customer-Focused: Since this role is all about engaging with customers, let us know about your customer service experience. Share stories that showcase your approachable attitude and passion for community engagement.
Keep It Clear and Professional: Your written communication skills are key! Ensure your application is clear, concise, and professional. We appreciate a well-structured application that reflects your attention to detail.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Leeds Federated Housing
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Engagement Administrator role. Familiarise yourself with the key responsibilities like managing inboxes, coordinating meetings, and maintaining databases. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple priorities or coordinated events. Be ready to discuss how you keep things organised and ensure everything runs smoothly, as this will demonstrate your fit for the job.
✨Communicate Clearly and Professionally
Practice your verbal communication skills before the interview. You’ll need to convey information clearly and professionally, so consider doing mock interviews with a friend. Focus on articulating your thoughts well, especially when discussing your experience with customer engagement and administration.
✨Emphasise Your Customer-Focused Attitude
This role is all about engaging with customers and making a difference in the community. Be prepared to share stories that highlight your customer service skills and your passion for community engagement. Showing that you care about making a positive impact will resonate well with the interviewers.